Dear mister, miss,
I filed a ticket yesterday as I am experiencing trouble transferring e-books from Kobo to ADE.
I am unable to download them in ADE.
I have been on the Phone with KOBO who referred ne to you and after a rather unsatisfying chat conversation I was referred to some forum.
I repeated my question and got an answer back that the problem was resolved.
When testing, it appeared not to be resolved.
I have spent a couple of hours 
already on trying to get this working and I am not able to get this up and running without your support.
Could you please advise on how to move forward and let me know what I can expect from you or what it is that you need from me to provide support?
Thank you very much for getting back to me,
Kind regards,
Yill
Dear mister, miss,
I filed a ticket yesterday as I am experiencing trouble transferring e-books from Kobo to ADE.
I am unable to download them in ADE.
I have been on the Phone with KOBO who referred ne to you and after a rather unsatisfying chat conversation I was referred to some forum.
I repeated my question and got an answer back that the problem was resolved.
When testing, it appeared not to be resolved.
I have spent a couple of hours already on trying to get this working and I am not able to get this up and running without your support.
Could you please advise on how to move forward and let me know what I can expect from you or what it is that you need from me to provide support?
Thank you very much for getting back to me,
Kind regards,
Yill
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