Dear mister, miss,
I filed a ticket yesterday as I am experiencing trouble transferring e-books from Kobo to ADE.
I am unable to download them in ADE.
I have been on the Phone with KOBO who referred ne to you and after a rather unsatisfying chat conversation I was referred to some forum.
I repeated my question and got an answer back that the problem was resolved.
When testing, it appeared not to be resolved.
I have spent a couple of hours 
already on trying to get this working and I am not able to get this up and running without your support.
Could you please advise on how to move forward and let me know what I can expect from you or what it is that you need from me to provide support?
Thank you very much for getting back to me,
Kind regards,
Yill
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