Unable to download, Error Getting license, W_ADEPT_Core_expired, v4.5.10, Windows 10

New Here ,
May 16, 2019

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Hi,

I was previously using ADE 4.5.10 to view particular documents from a vendor that were subscription based.

With no change to my system, when I went to open the documents in my library, the following error appeared. 

The vendor files are activated by acsm files.  It does not occur on any other documents I have in my library, with the only notable difference is that the other documents I have are ebooks versus acsm files.  I have contacted the vendor, and they have indicated there is no issue from their end.

I have performed the following troubleshooting actions:

  • checked PC time is automatic
  • deauthorised/reauthorised my account
  • uninstalled/reinstalled ADE on my PC
  • removed ADE from all other devices
  • uninstalled, and removed ADE files from PC registry, reinstalled
  • tried version 3.0 of ADE

Could anybody assist?

Regards,

Rohan

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