Unable to Download Error Message

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Mar 11, 2019

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Hello,

I can not access the ebook version of my order number Order# 49437. When I click on the downloaded link of this book it open the Adobe Digital Editions software, but it show a message

"Error getting License: License Server

Communication Problem:

E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER"

could you please assist with solving this issue

my email account associate to Adobe system is fgshammas@gmail.com

Best,

FadiScreen Shot 2019-03-09 at 10.49.32 AM.png

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