Unable to download program

[#1]

I have tried to download the program several times. The program only shows up as a shortcut and I receive the following message when I try to open:

"The item referred to by this shortcut cannot be accessed. you may not have the appropriate permissions."

Please help, thank you.

[#2]

I have tried to download the program several times. The program only shows up as a shortcut and I receive the following message when I try to open:

"The item referred to by this shortcut cannot be accessed. you may not have the appropriate permissions."

Please help, thank you.