Unable to erase authorisation. Please try again after some time

[haw2014]

Hi, I'm still struggling with the E_AUTH_BAD_DEVICE_KEY. I've followed various suggestions to deauthorize my ADE, and when i try it looks as though it is going to work and then I get this message:

Unable to erase authorisation. Please try again after some time.

My downloads are working fine on my ipad; it's just the PC which is unhappy but that means I can't move ebooks to my KOBO. Very frustrating.

and like a previous enquirer, I can't work out what the Windows Run fix means.

all help gratefully received,

best wishes,

Hilla

[Nanaky · Accepted solution]

Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.

[haw2014]

Thank you, It worked! And this resolved the other problem also. I wish Adobe would include a list of error messages and fixes in their instructions, but the forum is awesome. Happy reading, Hilla

[bonifazb78685350]

"windows cannot find HKEY_CURRENT_USER\Software\Adobe\Adept ....."

what should I do?

[Danyelle5C96]

This does not work for the Mac. What now?
does anyone else have a fix for this?

[georgietree]

The system won't allow me to remove/delete the adept folder, what should I do?

[Jeffrey23025656a8eu]

2/13/2024 Worked on my MacBook Pro Retina (mid-2015) running Monterey 12.7.3. THANK YOU!