Unable to erase authorisation. Please try again after some time

New Here ,
Jul 18, 2018 Jul 18, 2018

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Hi, I'm still struggling with the E_AUTH_BAD_DEVICE_KEY. I've followed various suggestions to deauthorize my ADE, and when i try it looks as though it is going to work and then I get this message:

Unable to erase authorisation. Please try again after some time.

My downloads are working fine on my ipad; it's just the PC which is unhappy but that means I can't move ebooks to my KOBO. Very frustrating.

and like a previous enquirer, I can't work out what the Windows Run fix means.

all help gratefully received,

best wishes,

Hilla

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correct answers 1 Correct Answer

LEGEND , Jul 19, 2018 Jul 19, 2018
Windows:    Close all applications.    Press WINDOWS + R.    In the Open text box, type regedit and then press Enter. The Registry Editor opens.    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept    Remove the Adept Folder.    In the Confirm Key Delete dialog, click OK.    Close the Registry Editor.    Open Adobe Digital Editions and reauthorize..Macintosh:    quit Adobe Digital Editions.    Navigate to /Users//Library/Applicatio...

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LEGEND ,
Jul 19, 2018 Jul 19, 2018

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Windows:

    Close all applications.
    Press WINDOWS + R.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    Remove the Adept Folder.
    In the Confirm Key Delete dialog, click OK.
    Close the Registry Editor.
    Open Adobe Digital Editions and reauthorize..

Macintosh:

    quit Adobe Digital Editions.
    Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
    Open Adobe Digital Editions and reauthorize.

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New Here ,
Jul 19, 2018 Jul 19, 2018

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Thank you, It worked! And this resolved the other problem also. I wish Adobe would include a list of error messages and fixes in their instructions, but the forum is awesome. Happy reading, Hilla

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New Here ,
Feb 21, 2019 Feb 21, 2019

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"windows cannot find HKEY_CURRENT_USER\Software\Adobe\Adept ....."

what should I do?

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New Here ,
Jan 25, 2020 Jan 25, 2020

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The system won't allow me to remove/delete the adept folder, what should I do?

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