Hi, I'm still struggling with the E_AUTH_BAD_DEVICE_KEY. I've followed various suggestions to deauthorize my ADE, and when i try it looks as though it is going to work and then I get this message:
Unable to erase authorisation. Please try again after some time.
My downloads are working fine on my ipad; it's just the PC which is unhappy but that means I can't move ebooks to my KOBO. Very frustrating.
and like a previous enquirer, I can't work out what the Windows Run fix means.
all help gratefully received,
Close all applications.
Press WINDOWS + R.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
Remove the Adept Folder.
In the Confirm Key Delete dialog, click OK.
Close the Registry Editor.
Open Adobe Digital Editions and reauthorize..
quit Adobe Digital Editions.
Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Open Adobe Digital Editions and reauthorize.
Thank you, It worked! And this resolved the other problem also. I wish Adobe would include a list of error messages and fixes in their instructions, but the forum is awesome. Happy reading, Hilla
"windows cannot find HKEY_CURRENT_USER\Software\Adobe\Adept ....."
what should I do?
The system won't allow me to remove/delete the adept folder, what should I do?