Unable to erase authorization (have MAC)

Community Beginner ,
Jan 21, 2017 Jan 21, 2017

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I am trying to troubleshoot an error of :

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

According to other feedback you need to erase authorization and then redo it to get this error to go away.  My issue is that when the window opens for (command-shift-D  and it has my Authorized user correct, and asks for password.  I input my Adobe password and says it is the incorrect password.  I have gone onto the main Adobe site and changed my password; reloaded Adobe digitial editions; restarted computer...

Still get the same error when I try and download a book.  Any ideas?

Even tried to do command-shift-u  which is supposed to open the authorization window, this does not work.

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correct answers 1 Correct Answer

New Here , Jan 23, 2017 Jan 23, 2017
I've figured it out! In Finder, find the Go option on the menu bar and click Go to folder.Type (exactly):
~/Library/Application Support/Adobe/Digital Editions/
Delete the activation.dat file in the Digital Editions folder.Then open ADE again and re-authorize. Hope this helps!

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New Here ,
Jan 22, 2017 Jan 22, 2017

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I am having the same issue... My books are showing up on the Nook  but are unable to fully open. I am prompted for an Adobe log in even though I have already authorized my Nook with my log in credentials.

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Community Beginner ,
Jan 22, 2017 Jan 22, 2017

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nope, have decided to hope for guidance from some on the forum!

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New Here ,
Jan 23, 2017 Jan 23, 2017

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I've figured it out!

In Finder, find the Go option on the menu bar and click Go to folder.

Type (exactly):

~/Library/Application Support/Adobe/Digital Editions/

Delete the activation.dat file in the Digital Editions folder.

Then open ADE again and re-authorize. Hope this helps!

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Community Beginner ,
Jan 23, 2017 Jan 23, 2017

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Yay!  It worked for me too.  Good problem solving!  Thank you.

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New Here ,
May 30, 2017 May 30, 2017

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The activation.dat file does not exist, what else can I do?

~/Library/Application Support/Adobe/Digital Editions/

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New Here ,
Jun 09, 2017 Jun 09, 2017

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I had to install latest ADE version (4.5) to create the ~/Library/Application Support/Adobe/Digital Editions/ directory, then delete ALL *.dat files. Then restarted and was not authorized anymore.

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New Here ,
Jan 25, 2020 Jan 25, 2020

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THANK YOU! This worked!

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New Here ,
Aug 22, 2017 Aug 22, 2017

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Worked for me 2. thanks heaps!!

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New Here ,
Sep 04, 2017 Sep 04, 2017

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Tried ALL the above, and nothing works...I cannot access a new text book purchased ....soooo frustrating, clearly something wrong with this program....pse help

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New Here ,
Oct 30, 2017 Oct 30, 2017

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Can't find any .at files at all...??? Anyone any other solutions?

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New Here ,
May 11, 2021 May 11, 2021

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soooo frustranting too!    I cannot access a new text book purchased 

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New Here ,
Apr 19, 2018 Apr 19, 2018

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I also had  a corrupted ADE file.  My elibrary account was no longer functional; I couldn't "erase" and "re authorize" because the file no longer had my ID but an unknown ID--my "adobe ID" had changed to my library number + cloud library.  The login requested was "vendor ID and password."   Since it was damaged in that way, any login was impossible.  I have a MAC and went to Apple.  The "Genius" went into my hard drive Library and deleted the damaged adobe document.  She said "a user could not do this because it was a technologically advanced software action."  We then reloaded ADE and everything is now working again.  This could NOT be accomplished by merely "erasing or trashing" the damaged program.  (I called Apple and the tech (as well as many others!) tried these actions and couldn't fix the issue on the phone).  If you have a MAC, make a Genius Bar appointment.

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New Here ,
Nov 16, 2020 Nov 16, 2020

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Thanks for your notes. So VERY annoying. Especially that Adobe doesn't offer support.

 

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New Here ,
Aug 11, 2017 Aug 11, 2017

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Thank you very much. Worked like a charm.

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New Here ,
Mar 21, 2018 Mar 21, 2018

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Thank you...I'm been searching for that information for 3 days.  Finally worked!

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Community Beginner ,
Mar 21, 2018 Mar 21, 2018

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I have the same problem on Android.. What should I do?

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New Here ,
May 06, 2018 May 06, 2018

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YOU ARE A LIFESAVER

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New Here ,
Nov 02, 2018 Nov 02, 2018

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OMG thank you!  I was trying the finder option but going in the wrong place.  After over a month of trying on and off!  Thank you!

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New Here ,
Dec 28, 2018 Dec 28, 2018

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Just want to add that this totally worked for me - going to Finder - Go to Folder - and searching for that exact file. I did have a very old version of Adobe Editions (1.7) so I removed that - then downloaded the most recent (4.7) for my MAC system and then searched for the file. I deleted - opened Adobe Editions -- and opened my downloaded library books. This works for the License issue, but I was also getting the "error 2308" issue. That's when I decided to remove the outdated version, download the newer and try the authorization issue. Hope this helps someone if they are getting the "error 2308" issue. Just remove the program if it's outdated, download the most recent - find the authorization dat file - delete it - then reauthorize. Worked like a charm! Thank you!

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New Here ,
Oct 10, 2019 Oct 10, 2019

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Thank you!!!!!!!!!!!!!

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New Here ,
Dec 31, 2019 Dec 31, 2019

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THANKS SO MUCH! I battled with this for two days. May 2020 bring you lots of joy!

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