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Unable to Erase Authorization

New Here ,
Aug 03, 2019

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I am trying to move downloaded library ebooks onto my Kobo.  When I attempt to open them in ADE 4.5, I receive this error:

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

Researching this error tells me that I should try to erase authorization and then re-authorize.  I've even updated my password recently to ensure I'm using the correct one.  However, when I click "erase authorization" and go through the prompts, I get this error:

Unable to Erase Authorization.  Please try after some time.

Steps I've tried so far - uninstalling and reinstalling ADE 4.5 (I've done this 3 times), changing my Adobe account password (I've done this once), attempting to Erase Authorization (I've done this probably 15 times over the course of two days).

Can someone help?!

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Unable to Erase Authorization

New Here ,
Aug 03, 2019

Copy link to clipboard

Copied

I am trying to move downloaded library ebooks onto my Kobo.  When I attempt to open them in ADE 4.5, I receive this error:

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

Researching this error tells me that I should try to erase authorization and then re-authorize.  I've even updated my password recently to ensure I'm using the correct one.  However, when I click "erase authorization" and go through the prompts, I get this error:

Unable to Erase Authorization.  Please try after some time.

Steps I've tried so far - uninstalling and reinstalling ADE 4.5 (I've done this 3 times), changing my Adobe account password (I've done this once), attempting to Erase Authorization (I've done this probably 15 times over the course of two days).

Can someone help?!

Views

69

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 03, 2019 0

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