Unable to erase computer authorisation in Adobe Digital Editions. My previous ID is unrecognised.

[colinb40444307]

I have lost the password to an Adobe account linked to an old email address which was the ID.

Digital editions won't allow me to de-authorise or re-authorise  with a new ID without this password. An hour with the Adobe chat-line failed to find a solution. Any ideas, please? I use a MacBook Pro, OS Mojave.

[John T Smith]

If you don't have the information to access your account, and Adobe support can't help, there is nothing anyone can do

[shelleyr82706460]

Hi there. Same thing happened to me. In finder, under the Go menu, go to ~/Library/Application Support/Adobe/Digital Editions/ and delete the file <activation.dat>  (under Adobe >Digital Editions).

[shelleyr82706460]

Sorry I forgot to say, then start over with the ID and password set up.

[colinb40444307]

Shelley

Many thanks - it worked like a charm. Why couldn't Adobe simply simply make that clear from the start?

Colin

[GeorginadeBode]

Because ADOBE does not want to help you. 

The only thing they say when you ask for help: go to the forum. 

It is a shame!!!

[tonym3]

This looks extremely useful (I want to get rid of a redundant ID that is getting in the way) but I'm a novice.  What is the Go menu? and the "finder"?

[shelleyr82706460]

Are you using a Mac or a PC? 

[tonym3]

I'm using a PC (laptop) with Windows 10.

[shelleyr82706460]

Ah, okay. "Go" and "Finder" are Mac things. Pehaps you could do a search on your PC for that file name? Or this forum for the same thing. I have seen Windows people posting about that error here so I am sure you'lll find it. Good luck! Sorry I can't be more helpful.

[tonym3]

Thanks for replying to my question and at least pointing me in a
helpful direction. Best wishes.

[shelleyr82706460]

Colin,

Because they're terrible. The software is terrible, the support is terrible, if it's Adobe it's terrible. 

Word of advice: I don't know what version of ADE you're using (I had to downgrade to 2.0 to get it to work with my e-reader), but when I upgraded my Mac OS to Catalina, I had no choice but to "upgrade" to ADE 4.5.10 and that was officially the end of the road for me and my e-reader. So think twice before you update to 4.5.10 if you haven't yet -- it's THE WORST. (And my posts here, along with many many others complaining of the same problem, have gone unanswered.)

Best,

Shelley

[GeorginadeBode]

Yes, it is a shame that Adobe doesn't want to help.

[colinb40444307]

Thanks, Shelley - a very worthwhile warning.

Colin