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Unable to open ACSM files in Adobe Digital Editions

Community Beginner ,
Jun 05, 2019

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Hello,

I am using Adobe Digital Editions (ver 4.5.1). Whenever an .acsm file is added to the library, the application constantly freezes upon freezing. After killing the process in Task Manager and re-opening, the application works normally until interacting with an .acsm file.

Opening/interacting on .epub files work normally, the freezing only occurs with .acsm files.

I attempted to use an older version of Adobe DE (3.0). Again .epub files functioned normally. But opening .acsm files produced an Activation Server error (code: E_ADEPT_INTERNAL).

I'm not exactly sure what the error is referring to, or how to go about rectifying is. Any assistance that can be provided would be greatly appreciated

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Unable to open ACSM files in Adobe Digital Editions

Community Beginner ,
Jun 05, 2019

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Hello,

I am using Adobe Digital Editions (ver 4.5.1). Whenever an .acsm file is added to the library, the application constantly freezes upon freezing. After killing the process in Task Manager and re-opening, the application works normally until interacting with an .acsm file.

Opening/interacting on .epub files work normally, the freezing only occurs with .acsm files.

I attempted to use an older version of Adobe DE (3.0). Again .epub files functioned normally. But opening .acsm files produced an Activation Server error (code: E_ADEPT_INTERNAL).

I'm not exactly sure what the error is referring to, or how to go about rectifying is. Any assistance that can be provided would be greatly appreciated

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Jun 05, 2019 0
LEGEND ,
Jun 06, 2019

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Has you try a ebook for a other place? Or only eBooks of the Library?

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Jun 06, 2019 0
Community Beginner ,
Jun 06, 2019

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The ebooks causing the issue in question are being uploaded from Overdrive

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Jun 06, 2019 0
LEGEND ,
Jun 07, 2019

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Try it with local?

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Jun 07, 2019 0
Community Beginner ,
Jun 10, 2019

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If by local, you mean saving the book to the local hard drive and opening it from there, then yes that was attempted already (did not work)

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Jun 10, 2019 0
LEGEND ,
Jun 11, 2019

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Try if this works: Beispiel-eBooks

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Jun 11, 2019 0
New Here ,
Jun 11, 2019

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I am about to take this computer back for the same reason

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Jun 11, 2019 0
Community Beginner ,
Jun 20, 2019

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That site did not work, the ACSM files that I were able to pull from there gave me a failed activation error

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Jun 20, 2019 0
New Here ,
Jun 20, 2019

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This is absolutely insane! The Adobe customer support team does not know how to solve this problem!!!!!

I chatted online, I was transferred to a "specialist" and after 2 more communications by email I was told "we do not support digital edition" !!! And now in the forum apparently nobody knows either.

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Jun 20, 2019 0