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Unable to open an .acsm file in ADE

New Here ,
Jan 10, 2021 Jan 10, 2021

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Good evening. I purchased an ebook in .acsm file but it won't open in Adobe Digital Editions. It will tell me: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12. I know my comuter is authorised, I have done this so many times and never had this problem. The book e-shop support advised me to de-authorise my device and authorise it back again. But there goes another problem: a message sayig "Unable to erase authorisation. Try again later." Please help! Martina

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