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Unauthorize ADE with non-existing ID

New Here ,
Sep 27, 2017

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Hi,

I have a somewhat peculiar problem. I got a new Adobe ID because I wanted to give up the email account associated with my old Adobe ID. Therefore I unregistered the email account and the Adobe ID. Unfortunately I forgot to unauthorize ADE before unregistering its Adobe ID. Now I can't reauthorize ADE using my new ID because I can't unauthorize ADE using my (no more existing) old ID.

So I need some magic from the support team. (Adobe chat sent me here)

Regards

hk

I'm answering myself. in case somebody else has got the same problem:

Windows: Delete the folder HKEY_CURRENT_USER\Software\Adobe\Adept\Activation in the Windows Registry.

Thank you

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Unauthorize ADE with non-existing ID

New Here ,
Sep 27, 2017

Copy link to clipboard

Copied

Hi,

I have a somewhat peculiar problem. I got a new Adobe ID because I wanted to give up the email account associated with my old Adobe ID. Therefore I unregistered the email account and the Adobe ID. Unfortunately I forgot to unauthorize ADE before unregistering its Adobe ID. Now I can't reauthorize ADE using my new ID because I can't unauthorize ADE using my (no more existing) old ID.

So I need some magic from the support team. (Adobe chat sent me here)

Regards

hk

I'm answering myself. in case somebody else has got the same problem:

Windows: Delete the folder HKEY_CURRENT_USER\Software\Adobe\Adept\Activation in the Windows Registry.

Thank you

Views

115

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 27, 2017 0
New Here ,
Sep 30, 2017

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I'm answering myself. in case somebody else has got the same problem:

Windows: Delete the folder HKEY_CURRENT_USER\Software\Adobe\Adept\Activation in the Windows Registry.

Thank you

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Sep 30, 2017 0