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Upgraded to 4.5.7 and now pages are blank

New Here ,
Nov 27, 2017

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I just upgraded to 4.5.7 and now there are what appear to be blank pages in my books. You can still highlight the text but cannot read the text.

Thanks in advance for your help.

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Upgraded to 4.5.7 and now pages are blank

New Here ,
Nov 27, 2017

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I just upgraded to 4.5.7 and now there are what appear to be blank pages in my books. You can still highlight the text but cannot read the text.

Thanks in advance for your help.

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Nov 27, 2017 0
New Here ,
Nov 28, 2017

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Hi, I have no solution but I am having a similar problem. In our case the text is all readable but the images are all messed up. Did you find a solution to the problem? I am desperately trying to find a link to a previous version of the ADE software, as I am confident (although icky) this is the solution. Let me know if you find anything. Thanks and good luck to you too.

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Nov 28, 2017 0
New Here ,
Jan 12, 2018

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I think am having the same problem, pages are all or partially blank, but I can still highlight the text.  Did you find a fix?  I'm betting it's a bug but I can't find anywhere to report it.

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Jan 12, 2018 0
New Here ,
Jan 14, 2018

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Here's more details about my issue.  I have a limited subscription to an etext, it is a .acsm file. I'm on a mac, OS X 10.13.2.

This issue is also on my iphone and my iPad.

Here is a blank page, partially highlighted by me:Screen Shot ade 1.png

Here I've zoomed in. For some reason I can catch glimpses of the text when I scroll, like here when I am between pages:

Screen Shot ade 2.png

But if I scroll down farther the text vanishes:

Screen Shot ade 3.png

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Jan 14, 2018 0
Community Beginner ,
Jan 13, 2018

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I'm having a similar problem with the images in the file. When viewing a DRM file in ADE version 4.5.6, all works fine. But after upgrading to version 4.5.7, then some images stop displaying. Example:

In version 4.5.6 - Screen Shot 2018-01-08 at 12.41.26 PM.png • Droplr™

In version 4.5.7 - Screen Shot 2018-01-08 at 12.43.18 PM.png • Droplr™

We have tested different PDFs from different sources. Same result.

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Jan 13, 2018 0
New Here ,
Jan 14, 2018

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I am having the same issue, the problem started after upgrade to 4.5.7

Multible onlinde library recommend not to upgrade to 4.5.7 and stay with 4.5.6 because of this issue.

two questions/requests:

-     how do I download and install 4.5.6

-     when does ADOBE fix the isse at 4.5.7?

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Jan 14, 2018 0
Community Beginner ,
Jan 29, 2018

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Same problem, documents were fine in previous version of ADE, but after upgrade text and some figure in our books are just blank.

We are hearing from customers about this.

THIS IS A HUGE ISSUE, ADOBE PLEASE GIVE THIS TOP PRIORITY!!!

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Jan 29, 2018 0
Community Beginner ,
Jan 29, 2018

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I was able to get the text to show up on a file I have been troubleshooting this morning by using Pitstop to convert all Composite fonts to outlines. Once the composite fonts were outlined all the PDFs content showed back up in ADE 4.5.7.

This is not a fix for the issue since some of the conversions to outline caused the fonts to render oddly, and I can not go back and convert composite fonts on our entire back catalogue. Plus ADE should support composite fonts.

Adobe needs to look into this and figure out what happened between the last version of ADE and 4.5.7 that broke the correct display of these composite fonts.

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Jan 29, 2018 0