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Vendor account not associated

New Here ,
Mar 28, 2021 Mar 28, 2021

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Hello, I have been trying to read a book I purchased using adobe digital editions and this is the error I got:
"the vendor account you entered is not associated with the item you are trying to open".

Please help me with this issue. The login details are correct.

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New Here ,
Mar 30, 2021 Mar 30, 2021

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Hi,

 

I would request you to follow the below steps to de-authorize and re-authorize ADE. Once done please  download the book again and try to open it in ADE.

 

For Windows OS-

 

  • Close ADE
  • Open registry editor and navigate to 'HKEY_CURRENT_USER\Software\Adobe\Adept '
  • Right click on Adept and choose Delete.
  • Once its deleted then close Registry Editor and launch ADE and reauthorize your computer with new ID.

 

For Mac OS-

 

  • Close ADE
  • Navigate to /Users/Library/Application Support/Adobe/Digital Editions
  • Drag the activation.dat file to the trash.
  • Try to authorize your computer by opening ADE, clicking on Help menu, choose authorize computer, enter your email address and password and clicking on Authorize.

 

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