W adept core wrong device error when opening an ACSM

[#1]

I have been trying to get an an acsm to add to digital editions and all I get is W adept core wrong device. I even got the company who made the file to send me a new copy and that did not work as well. How can I get this work?

[#2]

I have been trying to get an an acsm to add to digital editions and all I get is W adept core wrong device. I even got the company who made the file to send me a new copy and that did not work as well. How can I get this work?