adobe dimension 4.0.2 GPU rendering

[jörgr7461908]

Hello Community!

I have just been updating to the latest Version of adobe dimension, 4.0.2 . My machine is running windows 10 with the nvidia quadro RTX4000 and the latest drivers installed. With the prior version of Adobe Dimension I had no issues running the GPU-rendering and I really enjoyed working with it.

Now with the updated version, the GPU rendering option is and remains greyed out, no matter what I try. Dimension says my system is compatible, but due to windows graphics-settings it coud not be activated. I did follow the recommendations on settings in both, the driver and the windows menu. But as these primarily refer to machines running integrated and discrete graphics cards, it doesn´t make the difference. I remenber that at the beginnning, with the older version, there were also problems getting the GPU rendering to work, now with the time gone by, I hoped that we had come past this point.

Is there anyone facing the same issues, or maybe does anyone have a solution to this problem?

Suggestions and solutions are very welcome, thank you all in advance!

Cheers, Jörg.

[Ares Hovhannesyan]

Try to do clean install with Creative Cloud Cleaner Tool to solve installation issues. Also are you are on GPU's Gaming or Standart driver version? I havent any problem with Gaming Driver Nvidia RTX 4060
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[jörgr7461908]

Hello Ares, thank you for your reply!

I am using the latest production branch driver, in this case it is R550 U7 (552.74). It is not specifically labeled a gaming driver. I will have a look at the Cleaner Tool... let´s see!

Best, Jörg.

[JMathews · Accepted solution]

There is a known issue with our rendering engine detection and the Quadro series cards in particular.  We do not have a known work around at this time and are in discussions with NVIDIA to try to improve how both Dimension and Stager can detect and utilize the raytracing appropriately.

The workaround for now is to continue using CPU rendering.

[jörgr7461908]

Thank you for clarifying this. Hopefully Adobe&Nvidia can soon provide a solution to fix this.

Kind regards, Jörg.

[zakirh55673065]

Hi..

I appreciate your transparency regarding the current rendering engine detection issue affecting the Quadro series GPUs, including the RTX 5000, in Adobe Dimension and Stager. However, as a professional in the design and packaging industry, I want to express the urgent need for a workaround or interim solution.

Many of us in the creative field rely heavily on GPU-based raytracing to maintain high productivity and render quality. Being forced to fall back on CPU rendering significantly slows down workflows, especially for large, complex 3D packaging visuals and client deliverables.

I understand these types of compatibility issues can be complex and may involve coordination with NVIDIA, but I urge Adobe to prioritize this issue. A timely workaround or patch—even a temporary toggle to force GPU rendering—could greatly benefit many professionals across the industry.

I’m hopeful Adobe and NVIDIA will be able to collaborate swiftly on a stable and optimized fix. Your continued innovation in 3D design tools like Dimension and Stager has made a real difference in creative workflows, and I’m confident your team can resolve this effectively.

Thank you for your continued support to the creative community.

Best regards,
Zak