• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Adobe Dimension CC Crashes

New Here ,
Jul 05, 2018 Jul 05, 2018

Copy link to clipboard

Copied

Please Help!

I recently downloaded the Adobe Deminsion CC program. It launches fine, and I can open a new document, but the moment I try to do something the application gives an error and needs to close.

I have tried uninstalling and reinstalling (re-download through CC app) the application but to no avail.

Here is a screenshot of the error message:

Dimension CC Error Message.jpg

Views

1.9K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Guide , Jul 05, 2018 Jul 05, 2018

Hi,

Check your event viewer to see if you have some errors related to Dimension and check the faulting module on these errors .

Likes

Translate

Translate
Guide ,
Jul 05, 2018 Jul 05, 2018

Copy link to clipboard

Copied

Hi,

Check your event viewer to see if you have some errors related to Dimension and check the faulting module on these errors .

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 06, 2018 Jul 06, 2018

Copy link to clipboard

Copied

Hi Arij2010

Thank you for the response. I went into Event Viewer and (after a bit of searching) found that my graphics card was giving the problem. So I downloaded the newest drivers for it, and this seems to have fixed the problem.

Thank you for getting me on the right track to fix the problem.

Regards,

Gideon

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guide ,
Jul 06, 2018 Jul 06, 2018

Copy link to clipboard

Copied

You're welcome .

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 06, 2018 Jul 06, 2018

Copy link to clipboard

Copied

LATEST

Moving this thread to Dimension CC community.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines