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Adobe dimension no corre en mi sistema, teniendo las características necesarias

New Here ,
Nov 07, 2017 Nov 07, 2017

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Acabo de instalar Adobe dimension cc, se instala y todo pero a la hora de correrlo se cierra y manda un mensaje que dice que el sistema no es compatible con adobe dimension cc

las características de mi maquina son

intel i7 septima generación

Intel hd grafhics iris pro 620

12gb de ram ddr4

pantalla 1920x1080

los controladores de los gráficos están actualizados así como windows , alguien la pasa lo mismo y tiene una solución?

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correct answers 1 Correct answer

Adobe Employee , Nov 07, 2017 Nov 07, 2017

Hi

Thank you for posting query on forums.

It might be due to low free available RAM supplied to Dimension CC or could be due to VRAM issue.

I would request you to please share the Dimension CC logs via dropbox or google drive or creative cloud

logs can be found at the below mentioned location from you machine

C:\Users\<username>\AppData\Local\Adobe\Dimension

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Adobe Employee ,
Nov 07, 2017 Nov 07, 2017

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Hi

Thank you for posting query on forums.

It might be due to low free available RAM supplied to Dimension CC or could be due to VRAM issue.

I would request you to please share the Dimension CC logs via dropbox or google drive or creative cloud

logs can be found at the below mentioned location from you machine

C:\Users\<username>\AppData\Local\Adobe\Dimension

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New Here ,
Nov 07, 2017 Nov 07, 2017

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ya lo cheque al parecer si es la Vram, que es la tarjeta de graficos independientes tiene 128mb es por eso que no lo corre trae integrados solo 6gb de la intel hd 620 iris pro

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Adobe Employee ,
Nov 07, 2017 Nov 07, 2017

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LATEST

Hi

You can look for a workaround here Adobe Dimension not running on Microsoft Surface Pro 4

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