Adobe Dimension stuck at splash screen

[gustavo_5263]

First time using the software and it doesn't go past the splash screen (see attached image).

I've tried reinstalling it multiple times, cleaning the instalation completely etc., but no success so far.

Double and triple checked the minimum and recommended specs and nothing seems off.

So... I have no idea how to proceed. Any pointers would be welcome.

PC specs:
12th Gen Intel(R) Core(TM) i9-12900 2.40 GHz
RAM 64,0 GB (Driver version: 31.0.14058.6003)
AMD Radeon RX6400 
Windows 11 Pro - Version 23H2

[Ares Hovhannesyan]

Here is some solutions for common issues. 

Dimension stuck on splash screen

[gustavo_5263]

I have looked through the installed apps and found no sign of such thing installed. What could be the issue with this compatibility pack? Is there a chance that something else might share something with it that might be causing the issue?

What other options I have to troubleshoot? Is there a log in some adobe folder to try and solve this mistery? Its honestly kind o appalling how many have had similar problems and no solution has been found.

[gustavo_5263]

Small update, i have downgraded to version 3.4.4 and have managed to get past the splash screen, but got stuck creating a new file. It just loads forever.

I wIll keep trying some older versions, but its kind of absurd that this problem has persisted since 2018.

[Ares Hovhannesyan]

Does all other CC application work fine for you? 

[Ares Hovhannesyan]

Try to use Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

You can find log file under Help>Get Log and attach file in your next post. Team will review it.  

[natural_neighbors5CA8]

The software isn't actually frozen; you just need to wait at least a couple of minutes for it to start up. I've gotten used to this a long time ago.