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Adobe Dimension won't load

Community Beginner ,
May 04, 2021 May 04, 2021

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Hello,

 

I can't get Adobe Dimension to load.  I get the start screen & anything I click on does not respond.

I really want to get started learning & using Dimension but I can't proceed.

I've read previous conversations on this and no-one seems to have resolved this yet.

I've checked the OS required and it should work on mine.

I attach my OS & the unresponsive start page.

Can you help please?

 

Many thanks.

 

Screen Shot 2021-05-04 at 15.20.09   04-May-2021.png

 

Screen Shot 2021-05-04 at 15.18.54   04-May-2021.png

TOPICS
Download and install, Mac, Problem or error

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Community Beginner ,
May 05, 2021 May 05, 2021

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I have a similar problem get stuck on loading page forever and this problem comes since 3.0 version, contact support team several times still the same for months, they say they going to call soon 24h 48 hours they never do. I never saw this in my life. My computer is a 2019 iMac doesn't work.

 

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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I am on Win. What I can suggest you is to use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

 

Also synch all you cloud documents or try to sign in/out to your accoumt. May be this can help

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