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I Installed Dimensions CC from Creative Cloud just like other adobe products. Photoshop, Illustrator and InDesign work fine.
But when I open Dimensions a welcome page appears with a get started button after clicking that button the cursor changes to loading and it keeps on loading for hours and nothing happens.
I reinstalled it also but the issue still persists.
My system specs are:
128 GB SSD 1TB HDD
4 GB NVIDIA Geforce GTX
12 GB RAM
So sorry to hear about the issue! Can you please look for a few files to provide some more information:
Both files should be located at:
Once you have found both of the above files please e-mail them to firstname.lastname@example.org along with a link to this forum thread so I know the context of where it's coming from.
Jannete There is only one email by the name of DimensionGPUProfiler.log
I sent these files to you by mail more than a week ago but you said you can't fix it!
Ah if that's the case then I've sent the logs to the engineers already but didn't have an immediate fix. The engineers will need to investigate what is happening. This is caused by the application crashing in some manner, but not being able to report it properly, but that's all I know without engineers taking more of a deep look.
as a long shot; if its a Windows system it could be that your default vid player is not set up or can't play the tutorial
the work around is to try shutting Dimension down from the task bar and restarting it as Administrator
The Program opens up the video also plays but when I click get started the cursor changes to blue sinning wheel and nothing happen.
it keeps on loading and loading