Blank Viewport when importing a background image

[aaronmwolford]

Hello,

I'm new to Dimension and for some reason, recently, when I import a background image the viewport remains blank. I had a corrupted scene that crashed so I tried re-installing, but that did not work. Any idea why this is happening? I can see the imported image under the canvas properties. Thanks.

[Ussnorway]

if the system crashed I would assume the image is too big and you ran out of ram | cpu

[aaronmwolford]

I don't think that is the issue. I have 16gb of ram and can run 3DS Max with no issues. I've tried different size photos too and that doesn't seem to work either.

[Ussnorway]

3ds max isn't the same as Dimension and 16g of ram doesn't help if it is currently doing something else... have you tried using images from a different location i.e, move one to your desktop and ask Dimension to open it from there?

[JeanetteMathews · Accepted solution]

Please send a message to tickets@adobedimension.com with the image attached.  We may need to request some logs which can't be sent on the forums.  Thanks!