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New Here ,
Jul 07, 2018 Jul 07, 2018

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I can not edit anything in dimension cc. The work area does not present any object or background image ... Even when creating a new document, the same thing happens in the work area: I select any object to edit it and I can not see anything on the stage. Adobe DImension CC fail.jpgI open previous files and I can not visualize their contents either ...

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Adobe Employee , Jul 16, 2018 Jul 16, 2018
Thanks Francisco,Do you have multiple video cards in your system?This could be due to an integrated GPU kicking in or possibly bad driver -- Might try setting the default GPU and see if that helps:Optimize performance Dimension CC Let us know if that helps out.Regards,Pete

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Adobe Employee ,
Jul 13, 2018 Jul 13, 2018

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Hi Francisco,

Sorry for the blank stage in Dimension CC.

Has it ever worked for you?

What are your system's specs?

Have you tried uninstalling and reinstalling Dimension to see if that'll help resolve this?

Adobe apps - download and installation help

Give that a try and let us know if it helps.

Regards,

Pete

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New Here ,
Jul 13, 2018 Jul 13, 2018

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Thanks for answering.

Upon uninstalling and reinstalling it, I had already tried it before requesting help in the forum. I have no idea how it can be solved, my computer covers the requirements. In fact last year I used the application without problem, just over 1 month ago I needed dimension cc and it was how I detected the problem.

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New Here ,
Jul 13, 2018 Jul 13, 2018

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The characteristics of my laptop:

Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz 2.59 GHz

RAM: 16 GB

System type 64-bit Operating System, x64-based processor

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Adobe Employee ,
Jul 16, 2018 Jul 16, 2018

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Thanks for the detail Francisco.

Could you send over your application logs to tickets@adobedimension.com?

Application Logs:

DimensionGPUProfiler.log

Dimension.log

Mac:  ~/Library/Logs/Adobe/

Win:  ~\username\appdata\local\Adobe\Dimension

We'll take a look and get back to you.

Regards,

Pete

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New Here ,
Jul 16, 2018 Jul 16, 2018

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Thanks for the recommendation to send the "Application logs", I already did

Regards,

Francisco

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Adobe Employee ,
Jul 16, 2018 Jul 16, 2018

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Thanks Francisco,

Do you have multiple video cards in your system?

This could be due to an integrated GPU kicking in or possibly bad driver -- Might try setting the default GPU and see if that helps:

Optimize performance Dimension CC

Let us know if that helps out.

Regards,

Pete

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New Here ,
Jul 17, 2018 Jul 17, 2018

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I assigned the "high performance" processor, followed the recommended instructions of Optimize performance Dimension CC.

Thanks, it's already working !!!

I appreciate the time invested and the patience ...

Regards, thank you,

a user with renewed faith in technology ...

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Adobe Employee ,
Jul 17, 2018 Jul 17, 2018

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Awesome Francisco -- Thanks for updating that was the fix for you.

Glad you're back up and running!

Enjoy Dimension!

Regards,

Pete

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Adobe Employee ,
Jul 16, 2018 Jul 16, 2018

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Hi

Please try to give full read & write permission for "user and everyone" to the below mentioned folder on your system, It might help

Mac:  ~/Library/Logs/Adobe/

Win:  ~\username\appdata\local\Adobe\Dimension

Regards

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