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Created DN-file seems empty after re-opening

Community Beginner ,
Mar 26, 2020 Mar 26, 2020

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Hello, I'm using DN 3.1.1 at Windows 10 and I've created a DN-file. The file opens without problems and the preview in the DN welcome-screen seems promising. But when the file is opened, nothing shows, eventhough the components of my model are listed in scenes. I've tried to fit to selection, fit to canvas, zoom in and out, move to ground, but the screen keeps empty.

screenshot-dn2.PNGscreenshot-dn3.PNG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 I've installed a previous version of DN (3.1) but still no luck.This version tells me that this file was renamed, deleted or moved (which it was not) so there's an error.

screenshot-dn4.PNG

I tried to start over, but even a new document prevents me of being able to see anything happening. So basically I'm stuck. Does anybody have thoughts? 

 

[image size changed ussnorway]

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Problem or error, Windows

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correct answers 1 Correct answer

Community Beginner , Mar 27, 2020 Mar 27, 2020
Thanks for checking. It isn't a school account.I've checked my nvidia-processor again and by just selecting the the nvidia-processor it now works!  Thanks for thinking along!

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Adobe Community Professional ,
Mar 26, 2020 Mar 26, 2020

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Can you share file for testing? 

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Community Beginner ,
Mar 26, 2020 Mar 26, 2020

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LEGEND ,
Mar 26, 2020 Mar 26, 2020

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the Dn file is fine at my end

Screenshot (1507).png

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LEGEND ,
Mar 26, 2020 Mar 26, 2020

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after taking a better look at your screengrab... Dimension has failed to open

is this a school account perhaps?

 

this is a very common bug that you can report along with your log files https://feedback.adobedimension.com/forums/552760-adobe-dimension-bugs

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Community Beginner ,
Mar 27, 2020 Mar 27, 2020

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Thanks for checking. It isn't a school account.

I've checked my nvidia-processor again and by just selecting the the nvidia-processor it now works! 

 

screenshot-dn5.PNG

 

Thanks for thinking along!

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