Dimension CC keeps crashing

[kayrunner]

Before updating today to Dimension 3.1.1 the program worked fine. Now whenever I launch the program I get this message:

Check Creative Cloud Status

Use the Creative Cloud application to sign in, begin a trail, or purchase Dimension. Learn more about the requirements.

Dimension will now close.

And yes, it closes! everytime just about.

I have confirmed that I am logged in to CC. I have rebooted the computer to refresh. I have uninstalled and reinstalled the software.

Still getting the same message.

Help!

RW

[Ares Hovhannesyan]

Can you work with other CC applications?

[kayrunner]

I could use the other CC apps, so that was misleading when I was troubleshooting ... and it ended up being a PW issue.

[DedicaGroup]

Same! 

It happens even after downgrading to an older version 

[Ussnorway]

are you on a school system?

if so upgrading will fail and you need to install a fresh Dimension i.e, uninstall it (wipe the old files) and restart Windows then install it

[kayrunner · Accepted solution]

Contacted tech support and discovered the issue. Had to run through some steps to clear my password keychain on my Mac! 

[Ussnorway]

cool, thanks for letting us know mate

[Siddharth5E0A]

Could you elaborate what this means?

[Ussnorway]

it means he changed accounts at some point which is a major problem for Mac users because the key gets saved by default so you end up trying to open Dimension with your enterprise instead of your personal account for example... the silly way Adobe set up their servers to not talk to each other isn't helping matters

you can Google how to wipe account settings in Mac but only do this if you think your senario is similar and make a back up first!

[jwrb-bilstein]

Adobe Support are being quite lackluster about this issue.
I'm having the same with version 3.2.0, I've upgraded and downgraded and uninstalled cleanly each time and I still cannot resolve the issue.

I use Dimension as part of my workflow so It's putting quite a delay in.

Do you remembe the steps Adobe support had you take to resolve this?

Thanks

[DanielleD26]

My Dimensions keeps crashing and makes my laptop freeze. I have a Macbook Pro 2019 and the storage isn't very full, anyone know why this happens or how I can fix it?

[adamg64923595]

Doesn't sound related to this thread. Could you open a separate post please?

[Siddharth5E0A]

I had purchsed Crative Cloud to use Dimension and faced the same problem.

Customer Support was unable to find a fix, but I solved it myself finally.

As other people have mentioned, it is to do with your acocunt being active on other systems.

These might not even show up in active sessions in your account id when you sign in through the browser.

My solution was:

1. Install any other Creative Cloud App, such as Photoshop
2. Open Photoshop. It will give a prompt to deactivate older systems on which you are logged in (maximum 2 systems can be logged in at a time.)
   I saw systems that were logged in more than a year ago that I must not have signed out of.
3. Deactivate all older systems, Photoshop will then open.
4. Close Photoshop
5. Open Dimension, and now the popup should not appear.

Basically, Dimension does not have the same checking capability in the software like the other apps do, so you have to install, open, reset and close any other app to do this.

Hope this helps.

[asidall]

I have the same issue. I worked on a file for 8 hours and after that the message I get is that Dimension isn't working properly and I have to force quit and start it again. I have gone back to files I saved a few hours ago, but after working in them again for a little while, it won't save and gives me the error message again. I am so frustrated!!