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Dimension CC Quits on startup [Locked]

Participant ,
Oct 19, 2017 Oct 19, 2017

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[Moderator moved from Adobe Creative Cloud to Dimension CC .]

Just installed all the updates on my other cc apps and no issues. However, installed Dimension CC and it repeatedly crashes before I get a splash screen. I have tried uninstalling, trashing prefs (I'm on Sierra macOS), signing out of CC, signing back in and reinstalling. Still no luck. My machine meets the specs so not sure what to try next.

Suggestions please.

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Crash or freeze

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correct answers 1 Correct answer

Adobe Employee , Oct 26, 2017 Oct 26, 2017
Hey all!  Going to try to keep this discussion all in one place so referring everyone over to the larger thread here.  I'll be providing updates on that thread.Dimension Won't Open

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New Here ,
Oct 19, 2017 Oct 19, 2017

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I have a same problem, ı used tacos el captain. Need help.

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New Here ,
Oct 19, 2017 Oct 19, 2017

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Same here. Project Felix worked just fine.

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New Here ,
Oct 20, 2017 Oct 20, 2017

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Project Felix worked fine, Dimension crashes upon opening.

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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It also crashes under MacOS 10.11.6 (el capitan)

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Explorer ,
Oct 19, 2017 Oct 19, 2017

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Also crashes under High Sierra.

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Community Beginner ,
Oct 19, 2017 Oct 19, 2017

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Ditto....also, did Dimension just overwrite my copy of Felix? Because now I have some Felix documents that I can no longer access. They just show up as .asd files and have no corresponding application that can open them. If this is the case then Adobe REALLY screwed the pooch with this rollout.

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New Here ,
Oct 19, 2017 Oct 19, 2017

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They must have sped up the process of launching to catch up with the Adobe MAX conference which is in progress in Las Vegas at the moment.  Obviously something messed up in between. I got 10.12.6 Sierra and I got the same problem...

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New Here ,
Oct 19, 2017 Oct 19, 2017

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I am experiencing the exact same issue others are having on both a Mac Pro and MacBook Pro running High Sierra with a crash before I see the splash screen.  I have also tried uninstalling, deleting prefs and re-installing on both computers several times with no luck. 

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New Here ,
Oct 19, 2017 Oct 19, 2017

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I have the same problem here on a Mac Pro 5,1, NVIDIA GeForce GTX 980, Yosemite.

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New Here ,
Oct 20, 2017 Oct 20, 2017

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Same here, on El Capitan, mac pro

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Explorer ,
Oct 20, 2017 Oct 20, 2017

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Yup. Same here, on Mac Pro 5,1, 32 GB Ram, Sierra...installed, and when I go to open it up, crashes...Felix never worked for me either though...And I could REALLY use this app.

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New Here ,
Oct 20, 2017 Oct 20, 2017

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Same, here. (MBP, El Capitan) I know I am at the low end of spec requirements, but I would love to try this app out.

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Participant ,
Oct 20, 2017 Oct 20, 2017

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same here

Mac pro mid2010

48 Gb mem

Nvidia Geforce Gt680

Macos 10.11.6

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Adobe Employee ,
Oct 23, 2017 Oct 23, 2017

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Dimension has a minimum RAM requirement of 8GB.  Unfortunately in this case it is the RAM preventing it from working.

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Community Beginner ,
Oct 23, 2017 Oct 23, 2017

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My Mid-2010 Mac Pro, running High Sierra (2 x 2.4 GHz Quad-Core Intel Xeon; 24 GB 1066 MHz DDR3; ATI Radeon HD 5870 1 GB) ran Felix just fine.

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Adobe Employee ,
Oct 23, 2017 Oct 23, 2017

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It is likely the AVX support which we do require now.  Felix did not have all of the new features of Dimension, so the system requirements there changed.  AVX was added around 2012, so most CPUs from before then will not work.

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Community Beginner ,
Oct 23, 2017 Oct 23, 2017

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A question related to all of this...how cautious should those of us relying on "old" hardware be when updating all of our other CC applications? I'm no longer able to access ANY of my Felix documents....what's to say the same won't happen with my PSD, AI, IND, PRP, AE, etc. files?

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Community Beginner ,
Oct 25, 2017 Oct 25, 2017

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That makes sense, generally speaking, we could say that at least you will need the "new black cilinder" MacPro from 2013, all the "old grey" MacPro's wouldn't have a CPU with the needed AVX feature.

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Community Beginner ,
Oct 25, 2017 Oct 25, 2017

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Simple solution Adobe....make Project Felix available again as a download option on the CC app until you're able to get Dimensions compatible with pre 2012 machines, which most heavy duty users prefer for their expansion options and ability to be upgraded with faster processors, RAM, etc., as opposed to iMacs and the 2013 trash can Macpros.

I mean, how difficult is that....?

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Community Beginner ,
Oct 25, 2017 Oct 25, 2017

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Only as difficult as getting Adobe to cop to the fact that maybe they made a mistake. Making Felix available to re-install after Dimension CC removed it from my 2010 Mac Pro should be the absolute least that Adobe could do to make things right with longtime customers. We would at least regain access to those Felix project files that are currently dead to us.

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Participant ,
Oct 25, 2017 Oct 25, 2017

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I agree. Make PF available again. There is no reason that going from Beta to a release version should suddenly make an app unavailable to users. This is similar to when I had to buy the Creative Suite again because Adobe decided to not support a new version of Mac OS. Now they are building in hardware obsolescence too. 3D in Photoshop is running pretty well, so what is it in Dimension that makes the product unavailable to certain CPU cores?

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Community Beginner ,
Oct 25, 2017 Oct 25, 2017

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It's a huge problem. I have to use Dimension to generate fastly, mockup for my clients. Now, how I do?
I haven't 3d software because I'm not a 3d designer but a graphic designer and Dimension (Felix) was perfect for my little projects to visualize 3d mockup. We pay (too much) for use (we hope) a performance software... but It isn't so. I'm working on a Mac Pro with 16 Gb RAM, 8 Xeon cores, and I can't use Dimension. I'm very angry.

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Community Beginner ,
Oct 25, 2017 Oct 25, 2017

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Everyday there are more angry users dissapointed with Adobe.

WE NEED A SOLUTION.

Best regards,

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New Here ,
Oct 20, 2017 Oct 20, 2017

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Same - El Capitan, 10.11.6 - government computer but Project Felix worked fine - help!

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