• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Dimension crashes as soon as I open it.

New Here ,
Oct 03, 2021 Oct 03, 2021

Copy link to clipboard

Copied

I am a new subscriber to cc.

I have dimension. 

Since I downloaded it I have never managed to acssess it. It just freezes on the opening page and doesnt even let me click on anything. (this is on the first screen as soon as you open it. it just spools).

I hav etried downgrading to version 3 instead of 3.4.4 and it works. No other version works. However I really want the latest version.

My GPU is as follows I am not sure if this is the problem. Intel(R) HD Graphics 5500. If this is the problem is there anyway of sorting it out.

TOPICS
Crash or freeze

Views

142

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 03, 2021 Oct 03, 2021

Copy link to clipboard

Copied

Here is Dimension system requirements (adobe.com)

Are you on Mac or Win? By the way there isn't any big difference between these two version.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 03, 2021 Oct 03, 2021

Copy link to clipboard

Copied

as far as i understand i am within the requirments.

there is not much difference but i reallly want the text feature which is not on version3.

any ideas?

i have seen similar issues on the community but not clear on the answers... 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 03, 2021 Oct 03, 2021

Copy link to clipboard

Copied

Integrated graphics are not a GPU card so no you don't meet the min requirements

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 03, 2021 Oct 03, 2021

Copy link to clipboard

Copied

so what can i do

and why does version 3 work

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 04, 2021 Oct 04, 2021

Copy link to clipboard

Copied

  You can use other app for creating text , export and import into Dn. For example - Ps can export obj files.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 04, 2021 Oct 04, 2021

Copy link to clipboard

Copied

LATEST

ive found this thread

seems to be teh same issue

anyone out there who can help???

https://community.adobe.com/t5/dimension-discussions/adobe-dimension-won-t-open/td-p/9653000

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines