Dimension does not open.

[keremm78194540]

Hi,

Dimension the program I downloaded and I installed it.

Dimension but does not open.

System Requirements

Mac OS Sierra

Version 10.12

İmac Retina 27" 5K

4 Ghz Intel Core i7

32 Gb DDR3 Ram

AMD Radeon R9 M395 2048 Video Graphics

Please help.

[JeanetteMathews · Accepted solution]

Hi Kerem!  The forums don't have a way to gather files, so please submit a report here:  Adobe Dimension CC Feedback Portal  and attach your log files.  As much of the following logs as exist will be very helpful.  Some logs may not exist depending on the type of crash.  Please include your full system specs as well for reference.

Application Logs

DimensionGPUProfiler.log

Dimension.log

Mac:  ~/Library/Logs/Adobe/

Win:  ~\username\appdata\local\Adobe\Dimension\

Crash Logs
Mac:  ~/Library/Logs/DiagnosticReports/
Win:  %LOCALAPPDATA%\CrashDumps

[Iron Horse5C78]

Same problem here, I have OS 10.14 and it says i need 10.12, so it shouldnt be a problem at all.  Perhaps theres a bug in the software that scans the OS version?