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Dimension does not work

New Here ,
May 26, 2023 May 26, 2023

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I am getting the same problem that other users reported: I was working normally with Dimension, but from some weeks on, suddenly I can't open saved files, neither create new ones, nor run the interactive courses. In fact, once open the app, it does not close, I have to go through the task manager to end up the app. The rest of Adobe CC installed apps runs normally. My computer fits all the requisites to run Dimension (and it did it, until it crashed), and I reinstalled both Dimension app and the whole Creative Suite.I've not seen any answer to other users that suits my problem... Please, help!

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Bug , Problem or error , Windows

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Community Expert ,
May 26, 2023 May 26, 2023

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If you have Adobe Substance 3D Stager open it in Stager. Export as 3d file and import back into Dimension.

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Participant ,
May 26, 2023 May 26, 2023

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My issue is I can't access to the tools, any tool I select like the move tool or rotate tool I get instead the hand tool.

I have the latest update, and tired from having issues with is. I will try to reinstall.

I am on a Mac M1.

Any one else having this issue, please post, thanks;

Yasir

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Participant ,
May 26, 2023 May 26, 2023

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Update on tools not working.

I tried restarting Dimenion few times, but still had the same issue, but after I closed Photoshop 2023, and few other apps, and restarted Dimesion, it working now. I hope it has nothing to do with openong photoshop at the same time.

I'm a Mac M1, plenty of memory and storage.

I will keep monitoring, and report any other events, I'm sure their is a good explination.

Yasir

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LEGEND ,
May 27, 2023 May 27, 2023

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yes rendor software = one at a time mate... i know Mac users like having a dozen things open but Vram is different to other Ram and you don't have enough

well done for working that out

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Participant ,
Jun 02, 2023 Jun 02, 2023

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I have been monitoring Adobe Dimension as I use it, I make sure all other apps are off, and the only one open is Dn.

inhave the fastest Mac Studio with M1 chip.

so I started to notice irregularities when access the short cut tools, like 1, 2, 3, V and any other tool, the 1 icon for rotate becomes a different tool and sometimes it becomes and arrow instead. 
anyine has this issue?

I think it has to do with size of file, or the app is not optimized to work M1 chips?

thanks 

Yasir. 

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