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Dimension Freeze At Startup

New Here ,
Feb 06, 2021 Feb 06, 2021

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It says Dimension works on my computer. No matter what version I use it freezes at startup (attached screen grab). Is it my system? Granted I don't have the recommended graphics card, but why would Adobe say my computer is compatable?

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Crash or freeze, Mac

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LEGEND ,
Feb 07, 2021 Feb 07, 2021

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is this Mac a M1 perhaps?

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New Here ,
Feb 07, 2021 Feb 07, 2021

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I've attached the specs. I've also upgraded the firmware to 5,1

Hardware.jpeg

OS.jpeg

  

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LEGEND ,
Feb 07, 2021 Feb 07, 2021

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your Mac is too old mate... you need at least a 2011 chip to run Dimension

https://helpx.adobe.com/dimension/user-guide.html/dimension/system-requirements.ug.html

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New Here ,
Feb 07, 2021 Feb 07, 2021

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Thanks! Weird though that Adobe said my computer is compatable.

Will a processor upgrade work on my machine?

 

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LEGEND ,
Feb 08, 2021 Feb 08, 2021

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maybe but imo it would be tossing good $ after bad

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Thanks. I'll start shopping.

 

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