Dimension Hanging - cannot create new project or open new ones

[phils34670253]

Hi,
I used Dimension last thursday, worked fine. Now today, Monday, it wouldn't open existing files or create new ones. No changes to Mac OS or updates to Dimension.

Saw on CC that an update was available, so updated. Still hasn't sovled the problem.

If I try to open via the file, Dimension opens but never gets past the spash screen and a spinning blue ball of death. If I open via the dock, it gets to the 'tour' spash page, but both 'open' and 'create' again just give the spinning ball.

I have used CC to uninstal, Cleaner to make sure it was gone, restarted, reinstalled, restarted, same problem.

Same again with installing the last version again, just in case.

One thing I was suprised with, after purging it (i thought), the dock still gives me the option to open previously opend files, which I thought would have been removed on the install?

I've got a deadline and 10 renders to do, typically!

Thanks
Dimension 3.4.5 (and 3.4.3)
MacBook Pro Late 2013
2.3GHz Quad Core Intel
16GB RAM
Intel graphics card

[Ussnorway]

an Intel graphics card doesn't meet the min system requirements to run the software [https://helpx.adobe.com/dimension/system-requirements.html ]

[phils34670253]

although it did 5 days ago? This is the bit i'm struggling to understand, as I tried an older version.

[phils34670253]

EDIT - Grpahics card is NVIDIA GForce GT750M - which isn't as hardcore as listed, but did work ok, if slowly, last week.

[Ussnorway]

OK back when the software was working properly did it perhaps crash during a rendor?

That could cause it to ignore your Gpu card at boot and temporary removal of the sniffer app is my standard work around when that happens 

[phils34670253]

Hi,

I renamed the GPU sniffer core in "framework' and it gave me the 'does not meet system requirements' splash.

I'm spinning in circles here trying to find out why it worked one day and not the next. I don't remember it crashing at all.

Thanks for your help by the way, it's much appreciated.

[phils34670253]

Well, I've just installed v3.1 and it works fine. Which is a bit weird.

[echoraven]

Running into the exact same issue except I have an M1 iMac with 16G RAM and over 500GB free space on the hard drive.

When I log out of my normal account and into another account, the app works.

I've deleted all adobe apps and reinstalled and the issue remains (on the primary account where I keep the work files)

[Pete286647998sjc]

I also encountered the same situation. And I don't know what to do...