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Dimension Hanging - cannot create new project or open new ones

Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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Hi,
I used Dimension last thursday, worked fine. Now today, Monday, it wouldn't open existing files or create new ones. No changes to Mac OS or updates to Dimension.

Saw on CC that an update was available, so updated. Still hasn't sovled the problem.

If I try to open via the file, Dimension opens but never gets past the spash screen and a spinning blue ball of death. If I open via the dock, it gets to the 'tour' spash page, but both 'open' and 'create' again just give the spinning ball.

I have used CC to uninstal, Cleaner to make sure it was gone, restarted, reinstalled, restarted, same problem.

Same again with installing the last version again, just in case.

One thing I was suprised with, after purging it (i thought), the dock still gives me the option to open previously opend files, which I thought would have been removed on the install?

I've got a deadline and 10 renders to do, typically!

Thanks
Dimension 3.4.5 (and 3.4.3)
MacBook Pro Late 2013
2.3GHz Quad Core Intel
16GB RAM
Intel graphics card

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Download and install , Mac , Problem or error

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LEGEND ,
Feb 07, 2022 Feb 07, 2022

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an Intel graphics card doesn't meet the min system requirements to run the software [https://helpx.adobe.com/dimension/system-requirements.html ]

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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although it did 5 days ago? This is the bit i'm struggling to understand, as I tried an older version.

 

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Community Beginner ,
Feb 07, 2022 Feb 07, 2022

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EDIT - Grpahics card is NVIDIA GForce GT750M - which isn't as hardcore as listed, but did work ok, if slowly, last week.

 

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LEGEND ,
Feb 07, 2022 Feb 07, 2022

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OK back when the software was working properly did it perhaps crash during a rendor?

That could cause it to ignore your Gpu card at boot and temporary removal of the sniffer app is my standard work around when that happens 

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Community Beginner ,
Feb 08, 2022 Feb 08, 2022

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Hi,

I renamed the GPU sniffer core in "framework' and it gave me the 'does not meet system requirements' splash.

I'm spinning in circles here trying to find out why it worked one day and not the next. I don't remember it crashing at all.

Thanks for your help by the way, it's much appreciated.

 

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Community Beginner ,
Feb 08, 2022 Feb 08, 2022

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LATEST

Well, I've just installed v3.1 and it works fine. Which is a bit weird.

 

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