Dimension is stock on loading screen

[neliusv30817944]

Dimension is stuck on loading screen. Tried installing older versions with no success. Latest drivers installed.

[Ares Hovhannesyan]

Are you using NVIDIA or AMD? 

[neliusv30817944]

nvidia rtx 4060 laptop

[Ares Hovhannesyan]

Please get Log file and share here for team investigation thanks. You can find it at

C:\Users\aaaa\AppData\Local\Adobe\Adobe Dimension

[neliusv30817944]

I did manage with Adobe's help to get an older version running. I used the Adobe cleaner app to do a total uninstall of dimension, then an the older version worked....but i'm going to update to latest version now and send you the log file

[neliusv30817944]

Here is the log file for the latest version of Dimension that is stuck on loading screen

[Ares Hovhannesyan]

Thanks.Team will review it and will take it in account for upcoming update for fixing a problem.

[Ares Hovhannesyan]

For now try Dimension stuck on splash screen

[neliusv30817944]

Don't see OpenCL™, OpenGL®, and Vulkan® Compatibility Pack installed on my pc.

[Ares Hovhannesyan]

Try to update GPU driver and use Game Driver

 NVIDIA GeForce RTX 4060 supports both OpenCL and OpenGL:

:white_heavy_check_mark: OpenCL Support

• NVIDIA GPUs, including the RTX 4060, are OpenCL 3.0 conformant, provided you have R465 or later drivers installed.

• OpenCL allows developers to run compute-intensive tasks on the GPU, and NVIDIA supports it through its CUDA-powered architecture.

:video_game: OpenGL Support

• The RTX 4060 supports OpenGL version 4.6, which is widely used in gaming and graphics applications.

• This ensures compatibility with modern rendering techniques and visual effects.

So whether you're into GPU computing or high-performance gaming, the RTX 4060 has you covered. Want help setting up a project with either API?

[neliusv30817944]

Done that. No success.

[neliusv30817944]

setup an API please