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Dimension keeps kicking me out

New Here ,
May 25, 2021 May 25, 2021

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I pay for all apps and since new update I continue to get kicked off as soon as I launch the app. Even when I launch from the Creative Cloud app. Any suggestions? Screenshot 2021-05-25 081936.jpg

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Performance , Problem or error

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Community Expert ,
May 25, 2021 May 25, 2021

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Sign out and sign in back to CC. If that not help. uninstall Dn before signing out and reinstall it back. If that not help use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

and clean only Dn files. Then reinstall Dn again.

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LEGEND ,
May 25, 2021 May 25, 2021

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Did you pay for the apps as a subscription from Adobe or some deal from a 3rd party?

 

The error message is that Adobe doesn't match the system to an account but there are a few different ways that could have happened... Try the reset steps 1st

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