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Dimension Main Screen Keeps going Black

New Here ,
Apr 15, 2020 Apr 15, 2020

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I just purchased the full Creative Cloud Desktop from Adobe website and have updated all programs to today.  Today I went to play with Adobe Dimension and the main screen keeps going back and forth to full black screen in which I can not do anything.  Any advise would be appreciated.

 

dlhouse_0-1586991519830.png

As you can see my hardware setup is more than able to handle 3D graphics and this software.

dlhouse_1-1586991632943.png

 

TOPICS
Crash or freeze , Problem or error , Windows

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Adobe Employee ,
Apr 16, 2020 Apr 16, 2020

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Hi there,

 

We're really sorry to hear about this. It could be an issue with the Graphics drivers. Please update the Graphics drivers from the manufacturer website and see if that helps.  

 

Also, you can refer to the below discussion:

https://community.adobe.com/t5/dimension/opening-adobe-dimension-shows-nothing-but-blank-grey-screen...

 

Let us know if it works.

 

Thanks,

Mohit

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Community Beginner ,
Oct 05, 2020 Oct 05, 2020

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I just upated mac OS Catalina to version 10.15.7 and my Dimensions software will open for about 3 mintues and then go to a black screen. Only force quiting will close the application at this point? 

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New Here ,
Oct 09, 2020 Oct 09, 2020

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I have a similar issue. While working on a project the application will blackout every 15 mins or so, I have to consistently save work in anticipation of this crash. Only force quitting closes the application.

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