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Try to sign out and sign in into your CC account again . Do you have active full subscription or trial?
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its full subscribtion, and i try that
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have you used any Adobe product on another computer, like Photoshop?
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Yes, but I logged out everywhere
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āTo verify that you have a canceled or active session, go to your Adobe ID account and check all your active sessions. It might make sense.ā
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i logged out all sesion