Dimension not opening after fixing "min openGL" issue

[chantelles67033289]

new laptop with specs as below.

Dimensions (3.4) firstly wouldnt open due to the openGL error which i fixed with a GL extensions viewer download. However, now theres no error popping up but Dimensions still will not open or even show in my task manager. The weird bit is when I try and unistall to reinstall it pops up with the error message "conflict uninstalling dimension - save your work and close following program before continuing".

I havnt had any previous versions installed or used on this PC.  

All other adobe apps are working as per usual. 

Any help would be greatly appriecated!!! 

[Ussnorway]

 GL extensions viewer download

step 1 = remove this

step 2 = run "dxdiag" and post your results

[chantelles67033289]

thankyou.. do you mean this? https://drive.google.com/file/d/1RyTDfbTTGgRgnDjI4O6WaUN0vKbMUf9Y/view?usp=sharing 

[Ussnorway]

this type of laptop should have a GeForce chip... your dadiag is showing a "DisplayLink USB Device" which I assume is something you added for whatever reason and this device doesn't have any Vram so imo that is whats causing Dimension to fail