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Dimension not opening after fixing "min openGL" issue

New Here ,
Dec 08, 2020 Dec 08, 2020

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new laptop with specs as below.

Dimensions (3.4) firstly wouldnt open due to the openGL error which i fixed with a GL extensions viewer download. However, now theres no error popping up but Dimensions still will not open or even show in my task manager. The weird bit is when I try and unistall to reinstall it pops up with the error message "conflict uninstalling dimension - save your work and close following program before continuing".

I havnt had any previous versions installed or used on this PC.  

All other adobe apps are working as per usual. 

 

Any help would be greatly appriecated!!! 

 

chantelles67033289_0-1607475724708.png

 

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Problem or error, Windows

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LEGEND ,
Dec 08, 2020 Dec 08, 2020

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 GL extensions viewer download

step 1 = remove this

 

step 2 = run "dxdiag" and post your results

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New Here ,
Dec 09, 2020 Dec 09, 2020

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LEGEND ,
Dec 09, 2020 Dec 09, 2020

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this type of laptop should have a GeForce chip... your dadiag is showing a "DisplayLink USB Device" which I assume is something you added for whatever reason and this device doesn't have any Vram so imo that is whats causing Dimension to fail

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