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Dimension not working

Community Beginner ,
Dec 21, 2020 Dec 21, 2020

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Since two weeks ago, my Adobe Dimention stopped working, I tried installing the older version (3.3) and it worked for a couple of days and stopped working again.

 

Screen Shot 2020-12-21 at 1.22.55 PM.png

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Adobe Community Professional ,
Dec 22, 2020 Dec 22, 2020

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Hello, what is your system? 

Can you check if all your system is ok for working fine with Dn.

https://helpx.adobe.com/dimension/user-guide.html/dimension/system-requirements.ug.html

 

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Community Beginner ,
Jan 14, 2021 Jan 14, 2021

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It's a 2020 Macbook Pro 16 inch

 

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LEGEND ,
Jan 15, 2021 Jan 15, 2021

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i7, i9 or m1?

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Community Beginner ,
Jan 15, 2021 Jan 15, 2021

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It's i7

729E1E64-0F9C-44E4-A8F9-B1D4D0B70EC7.png

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LEGEND ,
Jan 16, 2021 Jan 16, 2021

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LATEST

your hardware meets all the standards so something else is blocking the programe

 

:

are you running a sidecar? = don't

is the Mac plugged into the power? = it should not be on battery

have you tried [temp] removing the node-gpu-sniffer.node e gpu-sniffer-core.exe? = offen helps if the driver is behind the block

 

when these steps fail share the logs... it could be an internet issue stopping the licence check

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