Dimension Out of Memory

[glenp86863873]

Hi Jeanette

Can i just say that i can open the programme however when i have been using the programme for a time it just locks my Mac, I managed to get out but when i tried to open the file i had been working on it wouldn't open, I had my activity monitor open at the time and it was showing that Dimension was using 20gb to open the file i only have 8gb of ram???? This is clearly why it didnt open. I am currently trying to use this programme for a client and have a live job in hand when are you guys going to fix the issue????

Thanks Glen

[JeanetteMathews]

Sorry to hear about the issue!  Branched to a new discussion since it's a different underlaying problem.  If you can please send your information in we'd be happy to take a look.  As much of the following information as you can get please!

The .dn Scene File

- Please send the file that won't open.

System Info

- Application Version (Can be located in the About screen)

- OS/Version

- Processor

- Memory/RAM

- Graphics Card/VRAM

Application Logs

DimensionGPUProfiler.log

Dimension.log

- Please send BOTH of the above logs

Mac:  ~/Library/Logs/Adobe/

Win:  ~\username\appdata\local\Adobe\Dimension

Crash Logs

Mac:  ~/Library/Logs/DiagnosticReports/

Win:  %LOCALAPPDATA%\CrashDumps

- If the application is actually crashing, there may be a crash log as well.

Please either:

- Place all of these files into a shared location such as Dropbox, Google Drive, etc. and attach here to this forum thread.

OR

- Send via e-mail to tickets@adobedimension.com

[Ussnorway]

glenp86863873  wrote

Dimension was using 20gb to open the file i only have 8gb of ram?

are you running in a V-system like hyper-v or vmware perhaps?