Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Dimension Out of Memory

Community Beginner ,
Nov 21, 2017 Nov 21, 2017

Copy link to clipboard

Copied

Hi Jeanette

Can i just say that i can open the programme however when i have been using the programme for a time it just locks my Mac, I managed to get out but when i tried to open the file i had been working on it wouldn't open, I had my activity monitor open at the time and it was showing that Dimension was using 20gb to open the file i only have 8gb of ram???? This is clearly why it didnt open. I am currently trying to use this programme for a client and have a live job in hand when are you guys going to fix the issue????

Thanks Glen

Views

123

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 21, 2017 Nov 21, 2017

Copy link to clipboard

Copied

Sorry to hear about the issue!  Branched to a new discussion since it's a different underlaying problem.  If you can please send your information in we'd be happy to take a look.  As much of the following information as you can get please!

The .dn Scene File

- Please send the file that won't open.

System Info

- Application Version (Can be located in the About screen)

- OS/Version

- Processor

- Memory/RAM

- Graphics Card/VRAM

Application Logs

DimensionGPUProfiler.log

Dimension.log

- Please send BOTH of the above logs

Mac:  ~/Library/Logs/Adobe/

Win:  ~\username\appdata\local\Adobe\Dimension

Crash Logs

Mac:  ~/Library/Logs/DiagnosticReports/

Win:  %LOCALAPPDATA%\CrashDumps

- If the application is actually crashing, there may be a crash log as well.

Please either:

- Place all of these files into a shared location such as Dropbox, Google Drive, etc. and attach here to this forum thread.

OR

- Send via e-mail to tickets@adobedimension.com

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Nov 21, 2017 Nov 21, 2017

Copy link to clipboard

Copied

LATEST

glenp86863873  wrote

Dimension was using 20gb to open the file i only have 8gb of ram?

are you running in a V-system like hyper-v or vmware perhaps?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines