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0

dimension refuses to open crashes

Community Beginner ,
Jan 30, 2023 Jan 30, 2023

hi

I used dimension for a few months and then it stopped working. I try to open it but it just freezes.

I created a new user on the computer and use it there and it's fine. So I moved everything across to the new user and it stopped. I opened another new user and it works but still doesn't work on my main user.

I have checked eventviewer and this is what comes up

Any help would be much appreciated as it is super annoying to have to constantly switch users.

 

Version=1
EventType=AppHangB1
EventTime=133195911949310707
ReportType=1
Consent=1
UploadTime=133195912181634729
ReportStatus=524388
ReportIdentifier=9c707058-af08-46a4-8116-9977c6e33f9e
IntegratorReportIdentifier=d8e10359-7e3e-4804-9fc7-1822141c82bf
Wow64Host=34404
NsAppName=Dimension.exe
OriginalFilename=Dimension.exe
AppSessionGuid=000067e4-0001-0075-4054-2db8f934d901
TargetAppId=W:000693e9e035fa34c5c6d428b49053f2c2be00000904!0000441fc14003d9d03663ee65b32650e6664da7643b!Dimension.exe
TargetAppVer=2017//09//06:01:00:29!4b68741!Dimension.exe
BootId=4294967295
TargetAsId=5869
UserImpactVector=269484304
EtwNonCollectReason=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Dimension.exe
Sig[1].Name=Application Version
Sig[1].Value=3.4.7.0
Sig[2].Name=Application Timestamp
Sig[2].Value=59af48ad
Sig[3].Name=Hang Signature
Sig[3].Value=b3bf
Sig[4].Name=Hang Type
Sig[4].Value=67246080
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22000.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=b3bf5b47a489c8cf63c4a5e1f1d62e63
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=ec03
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=ec03dd1063e9347acc7c0f002b298af5
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=b3bf
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=b3bf5b47a489c8cf63c4a5e1f1d62e63
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=ec03
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=ec03dd1063e9347acc7c0f002b298af5
UI[3]=Adobe Dimension is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=22000
OsInfo[3].Key=ubr
OsInfo[3].Value=1455
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=2057
OsInfo[7].Key=geoid
OsInfo[7].Value=242
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221990394
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.1.22000.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16148
OsInfo[19].Key=svolsz
OsInfo[19].Value=237
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=210604
OsInfo[22].Key=bldtm
OsInfo[22].Value=1628
OsInfo[23].Key=bldbrch
OsInfo[23].Value=co_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.22000.1455.amd64fre.co_release.210604-1628
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=FX:117B9872,FX:11C6E5C2,FX:11CC111C,FX:11DE1DCB,FX:11DF5B12,FX:11DF5B75,FX:123DAFA1,FX:123FB7A2
OsInfo[34].Key=fconid
OsInfo[34].Value=18299130,0,2,0;19638787,0,2,0;23531064,2,2,0;23562335,2,2,1;23563673,2,2,1;25704915,1,2,1;35825666,0,1,1;36828252,1,2,0;38266310,0,2,1;38961938,0,2,1;39070303,0,2,1;39909691,0,2,1;40741162,0,2,1;40997837,0,1,1;41217122,0,2,1;41296716,0,2,1;41296903,0,2,1;41309695,0,2,1;41310287,0,2,1;41326452,0,2,1;41349904,0,2,1;41390425,0,2,1;41410354,0,2,1;41534063,0,2,1;41646676,0,2,1;41738344,0,2,1;41859555,0,2,1;42137249,0,2,1;42442583,0,2,1
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=0
File[0].CabName=WERInternalMetadata.xml
File[0].Path=WER.48238f0e-1cef-4d78-b9e3-340c83dce97b.tmp.WERInternalMetadata.xml
File[0].Flags=327683
File[0].Type=5
File[0].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.48238f0e-1cef-4d78-b9e3-340c83dce97b.tmp.WERInternalMetadata.xml
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Adobe Dimension
AppPath=C:\Program Files\Adobe\Adobe Dimension\Dimension.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=A13A08EF9993A8197B60DB8AE1F0EE56
MetadataHash=59995117

TOPICS
Crash or freeze , Problem or error
177
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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

hi

I used dimension for a few months and then it stopped working. I try to open it but it just freezes.

I created a new user on the computer and use it there and it's fine. So I moved everything across to the new user and it stopped. I opened another new user and it works but still doesn't work on my main user.

I have checked eventviewer and this is what comes up

Any help would be much appreciated as it is super annoying to have to constantly switch users.

 

Version=1
EventType=AppHangB1
EventTime=133195911949310707
ReportType=1
Consent=1
UploadTime=133195912181634729
ReportStatus=524388
ReportIdentifier=9c707058-af08-46a4-8116-9977c6e33f9e
IntegratorReportIdentifier=d8e10359-7e3e-4804-9fc7-1822141c82bf
Wow64Host=34404
NsAppName=Dimension.exe
OriginalFilename=Dimension.exe
AppSessionGuid=000067e4-0001-0075-4054-2db8f934d901
TargetAppId=W:000693e9e035fa34c5c6d428b49053f2c2be00000904!0000441fc14003d9d03663ee65b32650e6664da7643b!Dimension.exe
TargetAppVer=2017//09//06:01:00:29!4b68741!Dimension.exe
BootId=4294967295
TargetAsId=5869
UserImpactVector=269484304
EtwNonCollectReason=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Dimension.exe
Sig[1].Name=Application Version
Sig[1].Value=3.4.7.0
Sig[2].Name=Application Timestamp
Sig[2].Value=59af48ad
Sig[3].Name=Hang Signature
Sig[3].Value=b3bf
Sig[4].Name=Hang Type
Sig[4].Value=67246080
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.22000.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=b3bf5b47a489c8cf63c4a5e1f1d62e63
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=ec03
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=ec03dd1063e9347acc7c0f002b298af5
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=b3bf
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=b3bf5b47a489c8cf63c4a5e1f1d62e63
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=ec03
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=ec03dd1063e9347acc7c0f002b298af5
UI[3]=Adobe Dimension is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=22000
OsInfo[3].Key=ubr
OsInfo[3].Value=1455
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=2057
OsInfo[7].Key=geoid
OsInfo[7].Value=242
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221990394
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.1.22000.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16148
OsInfo[19].Key=svolsz
OsInfo[19].Value=237
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=210604
OsInfo[22].Key=bldtm
OsInfo[22].Value=1628
OsInfo[23].Key=bldbrch
OsInfo[23].Value=co_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.22000.1455.amd64fre.co_release.210604-1628
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=FX:117B9872,FX:11C6E5C2,FX:11CC111C,FX:11DE1DCB,FX:11DF5B12,FX:11DF5B75,FX:123DAFA1,FX:123FB7A2
OsInfo[34].Key=fconid
OsInfo[34].Value=18299130,0,2,0;19638787,0,2,0;23531064,2,2,0;23562335,2,2,1;23563673,2,2,1;25704915,1,2,1;35825666,0,1,1;36828252,1,2,0;38266310,0,2,1;38961938,0,2,1;39070303,0,2,1;39909691,0,2,1;40741162,0,2,1;40997837,0,1,1;41217122,0,2,1;41296716,0,2,1;41296903,0,2,1;41309695,0,2,1;41310287,0,2,1;41326452,0,2,1;41349904,0,2,1;41390425,0,2,1;41410354,0,2,1;41534063,0,2,1;41646676,0,2,1;41738344,0,2,1;41859555,0,2,1;42137249,0,2,1;42442583,0,2,1
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
OsInfo[38].Key=servicinginprogress
OsInfo[38].Value=0
File[0].CabName=WERInternalMetadata.xml
File[0].Path=WER.48238f0e-1cef-4d78-b9e3-340c83dce97b.tmp.WERInternalMetadata.xml
File[0].Flags=327683
File[0].Type=5
File[0].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.48238f0e-1cef-4d78-b9e3-340c83dce97b.tmp.WERInternalMetadata.xml
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Adobe Dimension
AppPath=C:\Program Files\Adobe\Adobe Dimension\Dimension.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=A13A08EF9993A8197B60DB8AE1F0EE56
MetadataHash=59995117

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Community Expert ,
Jan 31, 2023 Jan 31, 2023
LATEST

Hello!

I merged your two questions as they were duplicates. You'll get more luck with the answers that way.

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