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Dimension Render is Being Cancelled

Community Beginner ,
Sep 16, 2019 Sep 16, 2019

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Hello,

I have a MacBook Pro, with 8Gb of Memory, 2.3Hz Processor, and more than 5Gb of free space on the disk. I'm trying to make a simple render of a pen I designed some time ago. When I did it, with the same machine, I did the render including 13 more objects in the scene, I'm just trying to render each item separately to make a simple animation of the items appearing, but now, the render is being cancelled automatically. I incremented the size of the final picture even doe, but the thing is that I was seeing one of the cancelled renders, and it finished, I mean, I saw the count down 'til zero, and suddenly the image was gray, with nothing to show or even to save. So, can you help me understanding this?

What should I do? Is possible to make this render with my machine specifications in high quality (5760x3240px)?

Thanks in advance.

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Bug , Performance , Problem or error

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correct answers 1 Correct answer

LEGEND , Mar 28, 2020 Mar 28, 2020

Hi Topstep, I just noticed your file

rendor = https://adobe.ly/3by6AXBhttps://adobe.ly/3by6AXB

 

Screenshot (1525).png

 

the only issue i see is that you have view1 set to nothing

Screenshot (1524).png

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Community Expert ,
Sep 17, 2019 Sep 17, 2019

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Which version of Dimension are you using? 

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Community Beginner ,
Sep 24, 2019 Sep 24, 2019

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Last one.

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LEGEND ,
Sep 17, 2019 Sep 17, 2019

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try redo the 'match image' tool and set the result to match aspect ratio before you rendor

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Community Beginner ,
Sep 24, 2019 Sep 24, 2019

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Thank you. This worked fine, the resolution was better and faster. The thing is it changed each item perspective, so finally I gave more space to hard drive and could make all my renders.

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Community Beginner ,
Mar 26, 2020 Mar 26, 2020

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I also have this same problem. Last 5 renders showed up cancelled upon finishing. I dont have a background image so match image tool is greyed out. Is there any other way to fix this problem?
Thanks.

Tom.

 

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LEGEND ,
Mar 26, 2020 Mar 26, 2020

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if you don't have a background image I don't see how this is the same issue but if you share the Dn file I'll take a look at it for you

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Community Beginner ,
Mar 26, 2020 Mar 26, 2020

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I am having the same issue on a Macbook Pro 2014 16gb ram, lots of hd space. No background, but won't render. I was using the cloud render and that worked until I ran out of tickets for this month. Please look at my file too. I've been taking screen grabs as a workaround, but they are inadequate quality...Help!  https://drive.google.com/file/d/1Xudlp87XBG1fPd_4DKyb1ZyF_1HG0hbo/view?usp=sharing  https://drive.go...

 

 

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LEGEND ,
Mar 28, 2020 Mar 28, 2020

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Hi Topstep, I just noticed your file

rendor = https://adobe.ly/3by6AXBhttps://adobe.ly/3by6AXB

 

Screenshot (1525).png

 

the only issue i see is that you have view1 set to nothing

Screenshot (1524).png

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New Here ,
Mar 28, 2020 Mar 28, 2020

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Hello, I am having the same issue for the past one hour. Do let us know if there is any solution to this error. The progress shows that the render is complete upto 95% and then it cancels the process.

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New Here ,
Mar 31, 2020 Mar 31, 2020

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hello,

 I am having the same issue for the past few days.  The progress shows that the render is complete upto 95% and then it cancels the process. I have attached a link below to the file for your reference. Do let me know what the issue is. 

 

 

https://drive.google.com/open?id=1UvNjuZM4kB08Fin6wPRRD4VfHPpwRTwe

 

Thank you

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LEGEND ,
Apr 03, 2020 Apr 03, 2020

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there is nothing wrong with that file

Screenshot (2).png

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New Here ,
Apr 06, 2020 Apr 06, 2020

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Thank you. Let me check if i can export it to some other destination.

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Community Beginner ,
Aug 18, 2020 Aug 18, 2020

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Hi there

 

I use Dimension quite intensively, doing 10-20 high quality renders a week. It's generally been working well for me on my 2019 MacBook Pro with its 2.3 GHz processor and 16GB of memory. Today, having done six renders in succession, all my subsequent renders are getting to the end and then saying 'Cancelled'. 

 

I've closed and reopened Dimension several times, rebooted my Mac several times, and switched it off completely for a couple of hours. I've tried to render different files. All to no avail. Each new render ends in 'Cancelled'.

 

As I say, Dimension typically works well for me, with renders usually succeeding, and I've been using it intensively for about a year. What might be causing these cancellations? Might it have anything to do with the recent Adobe app updates? Several apps updated on my Mac today (albeit not Dimension). 

 

Thanks in advance for any advice.

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LEGEND ,
Aug 18, 2020 Aug 18, 2020

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step 1

make a new folder somewhere on a root drive, so not inside anything else

step 2

open Dimension pick a standard background, Object etc from the default assets and [save the Dn then] do a quick rendor into the new folder you made in step 1... if that fails then share the Dn so we can test that its your system and not Dimension

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Community Beginner ,
Oct 14, 2020 Oct 14, 2020

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Thanks for your help. I've been able to do more renders since my initial message but now it's stopped working again and today every render cancels.

 

So, as per your instructions, here's a standard background and default asset, saved to my desktop.

 

I've tried to render it three times, and each times it results in 'Cancelled' – This is the Dn file 

 

I managed to render 17 Dn files just yesterday, so there's no rhyme or reason as to why the very next day all renders should consistently fail.

 

Look forward to hearing from you.

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LEGEND ,
Oct 15, 2020 Oct 15, 2020

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I confirm your Dn is not corrupt but it is however a complex rendor and you will need at least 8.5G of Ram for the first half and about 17G for the second 50% so I assume the real issue here is that you Mac just doesn't have the grunt

Screenshot (805).png

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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Hi again – please can I enquire how you're able to tell how much RAM is required for the render of a file? 

 

When I view System Requirements in my copy of Dimension, it tells me I have above the recommended requirements in each case (see below).

 

I have been doing this same project for over a year now and Dimension has rarely Cancelled at the end of a render until the last few weeks. It seems like this is an issue with new releases – is there a way I can log this with Adobe as a possible issue to investigate and resolve for future releases?

 

Screenshot 2020-10-21 at 20.06.18.png

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Community Beginner ,
Oct 02, 2020 Oct 02, 2020

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I was having the same issue and I noticed the folder I was trying to save into used a '/' in the name. This was confusing the pathway for save which use the '/' to delinate a new folder or location. Once I deleted the '/' the issue resolved.

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New Here ,
Jun 10, 2021 Jun 10, 2021

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This is the solution for the rendering stopping at 99%. Great discovery RDZINE

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LEGEND ,
Oct 21, 2020 Oct 21, 2020

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The difference between rendor on a large or complex image is more Ram than just the minimum needed to run the program

 

Yes if you want to report the results to Adobe dev team then you can see a "give us your feedback" link from the main Dimension forum page... Use a computer not a phone as the uservoice system is old and doesn't have phone friendly code

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Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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I ran into the same issue and tried a few things like restarting, rendering at a lower resolution etc to no avail.

I then tried saving it directly to the disktop (rather than a folder I had setup) and it has worked fine ever since.

Hope's this helps someone, I wasted a bit of time figuring this out so it's work a go if you are getting the "Render has been cancelled" error.

 

 

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LEGEND ,
Aug 12, 2021 Aug 12, 2021

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LATEST

a server like in a school \ work place?

thanks for posting

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