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Dimension Screen Issues - UI is Blurry

New Here ,
Nov 01, 2017 Nov 01, 2017

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Just installed Dimension on my Win10 64-bit (i5-3570, 16GB RAM Nvidia 750Ti)

The user interface is extremely blurry (Like low res video) When I hover my mouse, some area get sharper, but no consistently. I attached screenshot

Any help would be appreciated to get this straightened out. Only happens in Dimension CC, all other apps are fine

Thanks

Alex Trevigne

Capture.JPG

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Bug , Problem or error

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Adobe Employee ,
Nov 02, 2017 Nov 02, 2017

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Hello!  Thanks for reporting.  Can you let me know a few things:

- What resolution monitor are you using?

- In the Windows display settings for UI Zoom do you have any options turned on there?

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New Here ,
Nov 02, 2017 Nov 02, 2017

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Im using dual monitors 1920 x 1080 (native resolution)

No UI scaling at all (100%). Attached a few more screen shots. When app first opens. Everything is good. Once you select "NEW" or "OPEN" project and the 2nd screen opens, thats when the problem starts

Alex

dim1.JPG

dim2.JPG

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Adobe Employee ,
Nov 02, 2017 Nov 02, 2017

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Iiiiinteresting.  I have to say this has our team a bit boggled, hehe.  We have about half our users on Win 10 and first time I'm hearing of the issue.  Can you try locating the app and right-clicking on the icon and select "Properties". 

In the properties panel, try then going to the Compatibility tab and turning the "Disable display scaling on high DPI settings" on.  Here's an example of what it looks like:

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Adobe Employee ,
Nov 14, 2017 Nov 14, 2017

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Just following up here to see if you were able to give this a try.

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LEGEND ,
Nov 14, 2017 Nov 14, 2017

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alext41804601  wrote

Nvidia 750Ti

the g-card is very old and never got any windows 10 drivers... lastest I know of is Drivers | GeForce

so you are prob running on integrated graphics

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New Here ,
Nov 16, 2017 Nov 16, 2017

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Actually running Win drivers from Nvidia for this video card. problem was solved by adding more RAM. from 16 to 24 problem solved

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Adobe Employee ,
Nov 17, 2017 Nov 17, 2017

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Whaaat.  That's bizzare.  Thank you for the clue though, we'll check it out.

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New Here ,
Nov 22, 2017 Nov 22, 2017

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I have the same issue, but i have 32gb ram and a nvidia gtx 970 windows 10 64bit.

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New Here ,
Nov 27, 2017 Nov 27, 2017

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Same issue but just more intense at some points the screen kinda blends the colours together.

I am using win10 x64 bit, 8 gm ram, AMD R7 8gb ram dedicated I have checked everything possible in compatibility settings also and no fix.

Capture.JPG

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New Here ,
Dec 10, 2017 Dec 10, 2017

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Any answer for this?  I'm running dimension on a laptop  1.9 GHz Quad-core 8 gm ram AMD  r7  2 Gb vram dedicated graphics card

Capture.JPGCapture2.JPG

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New Here ,
Dec 30, 2017 Dec 30, 2017

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I got the same problem here but I'm working on Nvidia GeForce GT 540M

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New Here ,
Jan 07, 2018 Jan 07, 2018

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I'm having the exact same issue

Overall the interface is blurry, some things will sharpen up if selected.

Adobe Dimension CC blurry interface..png

I have the integrated Graphics disabled in the BIOS.

OS Name Microsoft Windows 10 Enterprise

Version 10.0.15063 Build 15063

OS Manufacturer Microsoft Corporation

System Manufacturer Dell Inc.

System Model Precision 7510

Processor Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 8 Logical Processor(s)

Hardware Abstraction Layer Version = "10.0.15063.502"

Installed Physical Memory (RAM) 24.0 GB

Total Physical Memory 23.8 GB

Available Physical Memory 17.9 GB

Total Virtual Memory 24.8 GB

Available Virtual Memory 19.0 GB

Page File Space 1.00 GB

Adapter Type Quadro M1000M, NVIDIA compatible

Driver Version 23.21.13.8816

Adapter RAM (2,147,483,648) bytes

Color Table Entries 4294967296

Resolution 1920 x 1080 x 60 hertz

Bits/Pixel 32

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LEGEND ,
Jan 07, 2018 Jan 07, 2018

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Edwin-Bar  wrote

OS Name Microsoft Windows 10 Enterprise

Version 10.0.15063 Build 15063

you don't have the min system to run Dimension

Dimension CC system requirements

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Community Beginner ,
Feb 09, 2018 Feb 09, 2018

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I had the same problem, Nvidia GTX 1050. Ive just turned off all the antialiasing for just Dimension in the Nvidia Control Panel. Seems to have sorted it.Capture.PNG

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New Here ,
Feb 21, 2018 Feb 21, 2018

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solved it for me. Thanks

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New Here ,
Apr 21, 2019 Apr 21, 2019

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Facing same issue on HP 650G3 Ci7 7600u

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New Here ,
May 01, 2022 May 01, 2022

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I have a similar issue but mines not blurry, rather just a ton of white outlines.. makes it impossible to use the application.

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LEGEND ,
May 01, 2022 May 01, 2022

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LATEST

you don't have the same, your problem is sharpening... if you want to tack 'me too' posts on the forum at least add it to some that have the same problem

 

https://community.adobe.com/t5/dimension-discussions/why-do-these-bugs-occur-please-give-me-a-soluti...

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