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Dimension starts, but not able to insert e.g. 3D objects.

New Here ,
Feb 22, 2018 Feb 22, 2018

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Hi,

We have 1 PC (Windows 10) using Dimension CC and having troubles with User Interface. We start Dimension CC and there is a completely other UI than on other PCs (see attachments). Then we are not able to insert any 3D object or something.

We already uninstalled and reinstalled it - no improvement.

Behaviour is the same with all User-Profiles on this PC (domain and local Users)

Any Ideas?

Thanks

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Screenshot_2.jpg

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correct answers 1 Correct answer

Adobe Employee , Feb 28, 2018 Feb 28, 2018
Hello!  This looks like it might be an OpenGL compatibility issue.  You can try updating your video card drivers but if the hardware is older it also might need an update.  If a driver update doesn't resolve the issue please contact us directly at tickets@adobedimension.com and we can get some log information to see what's going on!

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Explorer ,
Feb 22, 2018 Feb 22, 2018

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Try this

Go to the "Edit-Preferences" and "Reset Preferences" menu. If it does not return to normal, it may be a hardware problem. What are the Hardware Configurations?

28275501_1547119148670082_1072034546_o.png

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Adobe Employee ,
Feb 28, 2018 Feb 28, 2018

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Hello!  This looks like it might be an OpenGL compatibility issue.  You can try updating your video card drivers but if the hardware is older it also might need an update.  If a driver update doesn't resolve the issue please contact us directly at tickets@adobedimension.com and we can get some log information to see what's going on!

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