• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Dimension System hardware is not compatible

New Here ,
Jan 02, 2018 Jan 02, 2018

Copy link to clipboard

Copied

Adobe Dimension is saying this(see attached)Untitled-2.jpg but my computer has the spec to support it.  I have tried uninstalling and reinstalled.  Also, have updated all window apps

- Intel Core i7 - 7660U CPU @ 2.50GHz

- RAM 16

- Windows 10 x64

Views

1.0K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 24, 2018 Mar 24, 2018

In our next planned update we are removing system requirements as a blocking factor.  We are testing that version now and you're welcome to join the Dimension CC Prerelease to get early access to that build and try it out.

Likes

Translate

Translate
LEGEND ,
Jan 02, 2018 Jan 02, 2018

Copy link to clipboard

Copied

willing to bet its the G-card (or the actual driver) that is the cause... run a dxdiag test and look for errors in Display or Rendor tabs

(Americans spell it render)

Screenshot (438).png

Screenshot (439).png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 31, 2018 Jan 31, 2018

Copy link to clipboard

Copied

As a note on this topic for anyone else viewing this.  We're aware that this system requirements dialog is not particularly helpful in telling you what is going on.  We're working on improving the dialog to tell you exactly what doesn't meet requirements (could be a Windows version, RAM, etc.).

Dimension currently checks:

OS Version

Open GL Version (can update video card drivers to see if this is the issue)

RAM (we require 7GB of available RAM so if you are running other programs check your RAM usage and shut down other RAM intensive programs.  This is a common issue for machines with 8GB of RAM.

VRAM (we require 512 MB of VRAM.  For users with integrated graphics cards VRAM is actually taken out of RAM which can affect your RAM numbers as well.  This number is determined by the OS and can be edited in the registry but this is not something Adobe officially recommends.)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 24, 2018 Mar 24, 2018

Copy link to clipboard

Copied

LATEST

In our next planned update we are removing system requirements as a blocking factor.  We are testing that version now and you're welcome to join the Dimension CC Prerelease to get early access to that build and try it out.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines