Dimension UV Unwrap is Consistently Illogical

Report · Jan 03, 2023

This is how Dimension unwraps the UV map for a basic bowl created in Illustrator.
Completely illogical. The red areas are the outside wall of the bowl, plus a band of broken up shells. I spoke to Customer Support also pointing out the troubleshooting in the documentation, sent them images and an email, and they said they understand the issue but then hung up the conversation and didn't respond.

If you can't put custom maps on Dimension, it's useless. I just don't know why Adobe don't create a UV seam control feature, which has existed in other programs for decades. I can't use third-party programs either because it complicates the workflow for my entire team. People have been suggesting to use Blender, etc, but that adds a full-scale induction of a complicated program, that also changes the UI and process with updates.

Report · Jan 04, 2023

1st the wrap you show is "logical" and much better than many i've seen autogenerated

2nd you can export the uv to a photoshop file or use the magic wand to custum the uv better... they both have + and -

3rd Dimension is not a modeling tool "use Blender, 3dwrap or even Maya instead"

p.s, Adobe support is not there to answer "how does this software work" questions but they can help you make credit card payments

Report · Jan 11, 2023

1 - 'much better' isn't the same as useful. It's a useless result.
2 - you're referring to the raster element of design, not UV mapping.
3 - I already mentioned we're limited to Adobe CC.
P.S. If you're trying to help you're not experienced enough, and customer support doesn't only deal with payments.