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Dimension will not open on MacPro

New Here ,
Aug 25, 2021 Aug 25, 2021

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Dimension will not open on my MacPro5,1. The splash screen is incomplete; the 'Open' and 'New' buttons are blank. I have to force quite to close the app. There are no error messages or requests to report to Adobe. The splash screen just freezes. These apps run as expected:

InDesign
XD
Photoshop
Illustrator
After Effect
Bridge (a little buggy; will freeze sometimes)

Acrobat

Adobe Animate

I have tried loading the oldest version and the newest version.

I have 2GB of vRAM and 64 GB of Ram. Here are my specs:

 

Mac Pro (Early 2009)

Hardware Overview:

Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: 6-Core Intel Xeon
Processor Speed: 3.33 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Hyper-Threading Technology: Enabled
Memory: 64 GB
Boot ROM Version: 138.0.0.0.0
SMC Version (system): 1.39f5
SMC Version (processor tray): 1.39f5
Serial Number (system): H09331RD4PD
Serial Number (processor tray): J50030180BY0A
Hardware UUID: 8FCBB874-26B8-578A-9F91-3318F18C2694


Graphic Card

Chipset Model: NVIDIA GeForce GTX 680
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 2 GB
Vendor: NVIDIA (0x10de)
Device ID: 0x1180
Revision ID: 0x00a2
ROM Revision: 3731
Metal: Supported, feature set macOS GPUFamily1 v4

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Community Expert ,
Aug 25, 2021 Aug 25, 2021

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it's not clear your computer meets basic specs (eg, os, 64 bit), Dimension system requirements (adobe.com)

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New Here ,
Aug 26, 2021 Aug 26, 2021

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you could install an old versión

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New Here ,
Aug 26, 2021 Aug 26, 2021

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I tried that. Same problem

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Community Expert ,
Aug 26, 2021 Aug 26, 2021

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What version of macOS?

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New Here ,
Aug 26, 2021 Aug 26, 2021

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Mojave 10.14.6

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Community Expert ,
Aug 26, 2021 Aug 26, 2021

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[Moderator moved to Dimension.]

Did you restart your computer?

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 26, 2021 Aug 26, 2021

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yes

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LEGEND ,
Aug 26, 2021 Aug 26, 2021

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the min spec for for Mac is (2011 or newer), so this system is too old as kglad linked to

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New Here ,
Aug 26, 2021 Aug 26, 2021

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I upgraded the processor to the same specs as 2012. The model identifier reads 5,1.

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Community Expert ,
Aug 26, 2021 Aug 26, 2021

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You are hitting the limits of your older machine. Stuff will continue to break more frequently.

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LEGEND ,
Aug 26, 2021 Aug 26, 2021

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Adobe will still be reading the model number from your motherboard and reject it the same as it does if you try to install to the new M1 machines

 

and yes even if you did force an install this machine would be pushed to be able to rendor even basic models... I would try Blender instead as that rendor engine has a lot less overhead mate

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New Here ,
Aug 27, 2021 Aug 27, 2021

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Does all the Adobe software run on the new M1 Macs?

 

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Community Expert ,
Aug 27, 2021 Aug 27, 2021

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New Here ,
Sep 06, 2021 Sep 06, 2021

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It would seem that the CPU can no longer be upgraded.

Thank you everyone for your time.

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Community Expert ,
Sep 06, 2021 Sep 06, 2021

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LATEST

you're welcome.

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