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Dimension won't launch

New Here ,
Apr 26, 2021 Apr 26, 2021

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I have a 2017 Apple Refurbed IMac Pro, I know the system requirements meet whatever Dimensions needs to run but it won't launch. I have uninstalled it and re-intalled it several times. I have run Adobe cleaner tool and re-loaded it, nothing. When I do all this and I try and launch it I get a quick verifing menu bar and then nothing. And after that I try an launch it, nothing... So frustrating...  

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LEGEND ,
Apr 26, 2021 Apr 26, 2021

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so is this a personal, school or enterprise account?

what build of Dimension is installed?

 

the min specs are; https://helpx.adobe.com/dimension/user-guide.html/dimension/system-requirements.ug.html

Operating system                macOS 10.12 (Sierra) or later
Processor Intel Core i5 (2011 or newer), Intel Xeon (2011 or newer), AMD A8 or A10, or AMD Ryzen
Memory 8 GB of RAM or more
Graphics card nVidia GeForce GTX 1650
Video memory 512 MB of dedicated VRAM
Open GL OpenGL 3.2 capable system
Hard disk space 2.5 GB available
Display 1024 x 640 display

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New Here ,
Apr 27, 2021 Apr 27, 2021

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This is a personal account. And the specs meet all those or are above. The latest version of Dimension. I have tried a couple of the other older versions tho. 

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LEGEND ,
Apr 27, 2021 Apr 27, 2021

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are you using a car \ dock to add a 2nd screen perhaps?

Dimension needs vram so thats single screen only for mac users

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New Here ,
Apr 27, 2021 Apr 27, 2021

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I have a secondary display, an Apple Cinema Display 20" with an adapter. On my work computer is a weaker IMac, I-5 with a much weaker graphics card, 8Gb of ram as apposed to my 16Gb of ram on my graphics card. And it has a secondary monitor hooked up to it which is a Apple 24" Thunderbot Display. Dimensions works just fine on that one.

I am on Big Sir OS. I have tried older verisons of Dimensions same thing.

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