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Erreur de chargement

New Here ,
May 26, 2021 May 26, 2021

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Lorsque je tente d'ouvrir Adobe Dimension (version 3.4.2 mais j'ai tenté avec quelques versions anterieure). La page d'ouverture apparait mais si je tente d'ouvrir un fichier ou créer un nouveau document, ça charge sans cesse.

 

Pourtant j'ai un ordinateur complètement compatible avec le logiciel, alors je me demande si vous avez une idée.

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Bug, Problem or error, Windows

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LEGEND ,
May 26, 2021 May 26, 2021

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did you perhaps watch a vid telling you how great Dimension is?

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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try to resign into your CC account. Aslo update you videocard driver. 

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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Hello, est ce que tu pourrais nous donner plus d'infos sur ta configuration pour pouvoir t'aider à résoudre le problème.

 

 

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New Here ,
Jun 03, 2021 Jun 03, 2021

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Hello!

 

En gros, j'ai un Alienware Intel(R) Core(TM) i7-10875H CPU @ 2.30GHz 2.30 GHz, 32go de ram et une carte vidéo NVIDIA GeForce RTX 2070 Super

 

Quand j'ouvre Dimension, cet écran apparait et ensuite, peut importe ou je clique, si ça rapport avec une action dans l'application, ça load indéfiniment. 

 

thedavidbeaulieu_0-1622784148205.png

 

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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LATEST

 

Use the Creative Cloud Cleaner Tool to solve installation issues only for Dn
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.

If you see it in СС App Dimension uninstall from CC

Sign out and sign in again into your CC Adobe Account. Re Install Dimension.

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