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Frozen application

Explorer ,
Oct 05, 2020 Oct 05, 2020

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Hello, this new version of dimension doesnt start up on my Mac, it just freezes each time I try to load it, what's happening with this? See attached

 

Mac Pro 2012 with Liquid metal gpu, 42gb ram, running mojave

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Bug, Crash or freeze, Mac, Problem or error

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Explorer ,
Oct 06, 2020 Oct 06, 2020

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Can no one from Adobe can answer this? 

Also experiencing similar glitches with my 2015 macbook pro

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Adobe Community Professional ,
Oct 08, 2020 Oct 08, 2020

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That can be a problem with Dn new requerament for MAC hardware type. You can try to use only your CPU by clicking on Dn setup icon to test if it work only on CPU. 

 

Please also use https://feedback.adobedimension.com/forums/552559-adobe-dimension-feature-requests this is the best place to send info about your glitch.  

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Explorer ,
Oct 13, 2020 Oct 13, 2020

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Thanks, but where is the DN set up icon? The app just hangs on my mac pro, it's started working again on the Macbook after the update this week.

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Explorer ,
Oct 15, 2020 Oct 15, 2020

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It's not good that we pay a subscription for these products and get very slow responses, with not much help.

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Explorer ,
Oct 26, 2020 Oct 26, 2020

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As this issue hasnt been resolved or any info given as to have to solve it or when a patch will be updated, I've uninstalled it and moved back to blender.

 

Thanks

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