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I have a problem saving a file in Adobe Dimension

Community Beginner ,
Feb 11, 2023 Feb 11, 2023

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Good afternoon I have a problem saving a file in Adobe Dimension. According to my feelings, it cannot work with Windows 10 folders. I reinstalled the program with resetting all settings - this action did not help. I made the program to run as administrator - it also did not solve the problem. Changed different folders and drives - the file is still not saved. Those. the saving process is in percentage when the program makes a temporary file. But as soon as she tries to save the desired file, she gives an error. Import Export works. Rendering works - render results are saved.

https://docs.google.com/document/d/1K2EsN-F5jYg4GL-ZGNnReCb2qQyYC05uegVEuEEDhr8/edit?usp=sharing 

28343453xkld_0-1676162779480.png

 

 

 

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correct answers 1 Correct answer

Community Beginner , Feb 12, 2023 Feb 12, 2023

I solved the problem by installing a new user in Windows 10. Everything works well in it. But what is the real reason, I can not understand ...

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Community Expert ,
Feb 12, 2023 Feb 12, 2023

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I can't remember in Windows 10 (I'm on windows 11 now) but I have never had any issues saving to my local drives (even an external drive)

Saving to -say-dropbox synced folder (even if it's physically on a Hard Drive) was always a bit of a hit and miss. But you did test that. I know other people have had trouble with synced folders with other software (bridge being one mighty culprit)

Seeing the log, I can see that there are some errors not all of them saving errors. However I am not knowledgeable enough to understand where the errors come from.


I think it's one for an Adobe employee to chime in so hang in there...Good luck!

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Community Expert ,
Feb 12, 2023 Feb 12, 2023

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I haven't get such an error till now on Win 10 and 11. Are you able to save from another apps without any problem? 

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Community Beginner ,
Feb 12, 2023 Feb 12, 2023

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Yes! Other Adobe applications save without problems! This is only!

 

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Community Beginner ,
Feb 12, 2023 Feb 12, 2023

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I solved the problem by installing a new user in Windows 10. Everything works well in it. But what is the real reason, I can not understand ...

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LEGEND ,
Feb 12, 2023 Feb 12, 2023

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I'll take a guess and assume it's because Microsoft moved all your documents into OneDrive

 

 

 

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