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It won't start

New Here ,
Oct 20, 2024 Oct 20, 2024

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The programme won't start. All the options in the screenshot in the link do not work

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Crash or freeze

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Community Expert ,
Oct 21, 2024 Oct 21, 2024

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What is your OS and GPU?

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New Here ,
Oct 21, 2024 Oct 21, 2024

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Windows 11 24H2 Nvidia 4060

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Community Expert ,
Oct 22, 2024 Oct 22, 2024

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I use the same GPU. Did you checked Render option. Is it on for you? try to reinstall Dimension, For total cleaning Dn garbage file use Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Screenshot 2024-10-22 194056.png

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New Here ,
Oct 22, 2024 Oct 22, 2024

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The recommendation also did not help

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Community Beginner ,
Oct 23, 2024 Oct 23, 2024

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I have the same problem and I reported it repeatedly! I have also sent the log file...Is anyone at Adobe working on a fix at all? I have to use couple of months an old version of Dimension on a more powerful computer, while the latest version works perfect on a cheap laptop! Stager the same! I will probably unsubscribe and find another software...Isn't the problem again that the computer user name has diacritics? In the past, there was already such an error with the pop-up window in photoshop. I am completely unhappy...

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Community Beginner ,
Nov 20, 2024 Nov 20, 2024

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Hello Ares, I just wanted to let you know that I managed to resolve the issue. The problem is caused by a user name with diacritical marks. In my case, it’s "Lukáš." When I create an account with a different name without diacritics, the rendering engine works properly. I already mentioned this in another thread. I hope this information reaches Adobe developers or at least users who might face the same problem.

A similar issue happened to me in the past with Photoshop, where the pop-up window about AI updates kept appearing every time I launched the program. Anyway, the issue is resolved now, and we know what caused it and how to fix it.

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Community Expert ,
Nov 20, 2024 Nov 20, 2024

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Thanks for posting a solution. 

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